GRIFFEN HANCE
Pea Ridge
Summary
Eager and user-centered UX/UI Designer & Product Strategist skilled in qualitative research, prototyping (Figma), usability testing, and end-to-end product thinking. Passionate about crafting mobile-first experiences that remove friction, spark real human connection, and drive engagement in social, education, and community products. Fast learner who turns insights into intuitive, delightful solutions. Ready to make an immediate impact.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Graphic Designer/Sales
Big Frog
05.2024 - 12.2024
- Collaborated with clients to understand their vision and deliver tailored graphic design solutions.
- Managed the entire design process from concept to completion, ensuring timely delivery of projects.
- Designed layouts for promotional materials, ensuring brand consistency and visual appeal.
Project Manager
BrandMarc Designs
04.2023 - 02.2024
- Evaluate project scope and stakeholders while evaluating project stress points and growth opportunities.
- Lead planning, development, quality control, and final review to ensure deliverables are met.
- Build graphics and layouts for illustrations, logos, and websites.
Regional Team Manager
Ascend (Milan) Express
08.2021 - 02.2023
- Coordinated weekly team meetings to relay key performance metrics, business strategy, and operational shortfalls.
- Achieved timely load coverage, customer care, and billing with successful day-to-day operations leadership.
- Leveraged new and existing sales channels to build market share, expand distribution, and drive transportation sales.
- Mentored 8 new hires that exceeded performance reviews and consistently added value to the organization.
Customer Account Specialist
JB Hunt
01.2018 - 07.2020
- Defined client needs and business requirements to meet and exceed expectations while negotiating truckload rates.
- Negotiated contract terms and service agreements to meet both sales quotas and client budget constraints.
- Developed service strategies based on current market analysis, sales fluctuations, and industry competition.
- Maintained client database to centralize information and provide access to team members.
Education
UX Academy - User Experience Design
Design Labs
11.2025
Digital Design
University of Arkansas Fort Smith
01.2019
Skills
- Problem Solving
- Adaptability
- Adobe Creative Cloud
- Visual design
- Interpersonal Communication
- Microsoft Office Suite
- Analytical
- Web design
- Leadership
- User research
- Usability testing
- Wireframing
Certification
- UX Design, Design Lab - [Jan, 2025 - Nov, 2025]
Timeline
Graphic Designer/Sales
Big Frog
05.2024 - 12.2024
Project Manager
BrandMarc Designs
04.2023 - 02.2024
Regional Team Manager
Ascend (Milan) Express
08.2021 - 02.2023
Customer Account Specialist
JB Hunt
01.2018 - 07.2020
UX Academy - User Experience Design
Design Labs
Digital Design
University of Arkansas Fort Smith