GUILLERMO CABRAL

• Entered data into system and updated customer contacts with information to keep records current.
• Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
• Input data and processed system change to generate accurate reports.
• Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
• Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
• Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
• Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
• Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
• Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
• Helped maintain a positive office atmosphere with proactive conflict resolution and team-building efforts.
• Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
• Contributed to project success by providing administrative support to various teams as needed.
• Arranged meetings and appointments and updated records to assist management.
• Streamlined administrative processes by implementing efficient filing and organizational systems.
• Supported human resources initiatives with new employee onboarding, benefits administration, and recordkeeping tasks.
• Managed daily mail distribution for both internal employees and external customers or clients.
• Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
• Improved communication between departments through effective scheduling and coordination of meetings.
• Supported auditors by efficiently compiling requested documentation.
• Boosted department efficiency with timely completion of assigned tasks.
• Proofread and edited professional documents to fix errors.
• Processed and prepared documents such as business or government forms and expense reports.
• Enhanced operational efficiency, regularly updated office procedures manual to reflect current practices and guidelines.
• Supported project management efforts, assisted in preparation of presentations and reports for key stakeholders.
• Ensured compliance with internal policies, conducted regular audits of office supplies and initiated reordering process.
• Supported efficient data management, entered and updated records in database to ensure accuracy and completeness.
• Enhanced office efficiency by streamlining filing systems, ensuring quick and accurate retrieval of documents.
• Reduced processing times for expense reports, ensuring timely reimbursements for employees.
• Contributed to environmental sustainability efforts, implemented recycling programs in office that encouraged eco-friendly practices.
• Improved customer service with prompt and accurate handling of inquiries, contributing to positive office environment.
• Maintained confidentiality of sensitive information, adhered to data protection protocols diligently.
• Boosted team productivity, organized weekly staff meetings to align on priorities and share updates.
• Enhanced communication within office, installed internal messaging system that facilitated quick and easy exchange of information.
• Streamlined document management, implemented digital filing system that improved access and security.
• Improved workplace safety, conducted regular checks and reported potential hazards immediately.
• Fostered positive work culture, coordinated team-building activities that improved morale and team cohesion.
• Increased office accessibility, organized workspace to accommodate needs of all employees, ensuring comfortable and inclusive environment.
• Input data into spreadsheets and databases.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Reviewed files, records and other documents to obtain information to respond to requests.
• Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
• Processed incoming and outgoing mail and packages according to established procedures.
• Utilized office management software to record and track customer information.
• Compiled and analyzed data to produce reports.
• Edited and proofread documents for accuracy and completeness.
• Created and maintained detailed records of all office activities.
• Informed and supported business leaders through consistent communication and administrative support duties.
• Supported staff on special assignments and ad hoc projects.
• Fostered operational efficiency and compliance with company policies through effective coordination of office activities.

• Assisted customers with account inquiries, demonstrating excellent problem-solving skills and client-focused service.
• Collected valuable customer feedback through surveys.
• Managed high-stress situations calmly, efficiently resolving conflicts or disputes between customers or staff members as needed.
• Streamlined branch operations by effectively collaborating with team members to identify areas for improvement and implement best practices.
• Assisted in training new employees, sharing best practices and proven strategies for success as a bank cashier.
• Served as an effective liaison between customers and relevant departments within the bank to expedite resolution of complex issues or inquiries.
• Demonstrated flexibility in scheduling availability, regularly supporting branch staffing needs during holidays and other peak periods when required.
• Contributed to operational success by consistently adhering to compliance standards and regulatory requirements in all transactions.
• Participated in ongoing professional development opportunities to stay current on industry trends and enhance my skill set as a valuable member of the branch team.
• Increased overall efficiency by expertly identifying fraudulent transactions, mitigating potential losses for the bank.
• Facilitated a welcoming environment for customers through professional communication and attentive listening skills.
• Maintained strict confidentiality of customer information, adhering to data privacy regulations and upholding bank security protocols.
• Supported branch sales initiatives by actively promoting banking products and services to clients when appropriate.
• Improved branch performance metrics by diligently tracking progress toward goals and implementing targeted strategies for improvement in specific areas.
• Reduced wait times for customers through proficient multitasking and prioritization of tasks during peak hours.
• Mastered multiple teller systems, quickly adapting to updates or changes in software platforms as necessary to maintain productivity levels while minimizing errors.
• Provided exceptional customer service, resulting in numerous positive feedback submissions from satisfied clients.
• Developed strong working relationships with colleagues, fostering a cohesive team atmosphere that improved performance overall.
• Maintained a balanced cash drawer, ensuring accuracy in daily cash handling and reconciliation procedures.
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Processed customer transactions promptly, minimizing wait times.
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Educated customers on use of banking website and mobile apps.
• Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
• Maintained accurate records of customer transactions in line with bank procedures.
• Monitored and reported suspicious activity in line with bank security policies.
• Identified sales opportunities and referred customers to branch partners in financial services.
• Operated cash register to record transactions accurately and efficiently.
• Handled cash with high accuracy and took care to check bills for fraud.
• Used POS system to enter orders, process payments and issue receipts.
• Learned duties for various positions and provided backup at key times.
• Worked with floor team and managers to meet wide range of customer needs.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Processed refunds and exchanges in accordance with company policy.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
• Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Cajero bancario y asistencia al cliente, entrega de chequeras, información de saldos etc...

• Managed high-stress situations calmly, efficiently resolving conflicts or disputes between customers or staff members as needed.
• Supported branch sales initiatives by actively promoting banking products and services to clients when appropriate.
• Collected valuable customer feedback through surveys.
• Increased overall efficiency by expertly identifying fraudulent transactions, mitigating potential losses for the bank.
• Demonstrated flexibility in scheduling availability, regularly supporting branch staffing needs during holidays and other peak periods when required.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Monitored and reported suspicious activity in line with bank security policies.
• Identified sales opportunities and referred customers to branch partners in financial services.
• Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
• Facilitated a welcoming environment for customers through professional communication and attentive listening skills.
• Contributed to operational success by consistently adhering to compliance standards and regulatory requirements in all transactions.
• Streamlined branch operations by effectively collaborating with team members to identify areas for improvement and implement best practices.
• Reduced wait times for customers through proficient multitasking and prioritization of tasks during peak hours.
• Maintained a balanced cash drawer, ensuring accuracy in daily cash handling and reconciliation procedures.
• Assisted in training new employees, sharing best practices and proven strategies for success as a bank cashier.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.