Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hailey Boudreaux

Cabot

Summary

Dynamic professional with extensive experience as an EMT at MEMS, excelling in patient assessment and emergency response. Proven ability to lead teams and resolve conflicts effectively, ensuring high-quality care and customer satisfaction. Skilled in medication administration and technical support, consistently enhancing operational efficiency and patient outcomes.

Overview

17
17
years of professional experience
1
1
Certification

Work History

EMT

MEMS
Little Rock
06.2020 - 04.2025
  • Responded to 911 calls for assistance with medical emergencies.
  • Facilitated communication between family members of a patient undergoing treatment.
  • Administered medications as prescribed by physicians or according to established protocols.
  • Documented patient condition and treatment to facilitate plan of care.
  • Assessed patient condition to administer first-aid treatment or advanced level life support.
  • Operated and drove ambulances to transfer patients to hospitals or other healthcare facilities.
  • Demonstrated knowledge of CPR and First Aid procedures if necessary.

Sales Representative

Alorica
Jacksonville
10.2017 - 03.2018
  • Analyzed market trends to identify potential sales opportunities.
  • Followed up with customers after purchase or service delivery to ensure satisfaction levels were met.
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Developed strong relationships with repeat customers through consistent follow-up communication.
  • Provided technical support for software used in the call center environment.
  • Analyzed call center data such as average handle time and first call resolution.

Customer Service Representative

Convergys
Jacksonville
02.2017 - 08.2017
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Contributed ideas for improving processes that would increase efficiency within the call center.
  • Identified opportunities to cross-sell additional products or services.

Caregiver

Home Instead Senior Care
Conway
02.2015 - 09.2016
  • Monitored vital signs, including blood pressure, temperature and pulse rate.
  • Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
  • Provided companionship services including reading aloud, playing games or engaging in conversation with clients.
  • Assisted with range-of-motion exercises designed to increase flexibility and strength of assigned patients.
  • Developed individualized care plans for each client based on their unique needs.
  • Maintained a clean work environment throughout shift.

Manager

McDonald's
Conway
10.2008 - 02.2015
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Oversaw daily operations, maintaining efficiency and quality standards.

Education

Associates of General Studies - General Studies

UACCM
Morrilton, AR
06-2019

EMT Cetification - Emergency Management

Coastal Carolina Community College
Jacksonville, NC
03-2019

Skills

  • Patient assessment
  • Emergency response
  • Medication administration
  • CPR certification
  • Ambulance operation
  • Medical documentation
  • Patient documentation
  • Team leadership
  • Problem solving
  • Technical support
  • Product knowledge
  • Conflict resolution
  • Effective communication
  • Customer engagement

Certification

  • EMT Certification
  • BLS Certification
  • HIPAA Certification

Timeline

EMT

MEMS
06.2020 - 04.2025

Sales Representative

Alorica
10.2017 - 03.2018

Customer Service Representative

Convergys
02.2017 - 08.2017

Caregiver

Home Instead Senior Care
02.2015 - 09.2016

Manager

McDonald's
10.2008 - 02.2015

Associates of General Studies - General Studies

UACCM

EMT Cetification - Emergency Management

Coastal Carolina Community College

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Hailey Boudreaux