Hailey Riggs
Texarkana
Summary
Dynamic, customer-oriented professional with extensive experience in business operations and sales support, dedicated to exceeding customer expectations. Proven expertise in transportation and distribution, supported by a strong background in customer service, inventory control, cost savings, and staff management. A results-driven approach consistently delivers effective solutions that enhance operational efficiency and drive business growth. Committed to fostering positive relationships and delivering exceptional service in fast-paced environments, ensuring client satisfaction and organizational success.
Overview
10
10
years of professional experience
Work History
E-Commerce Specialist
Gregg Orr Auto Collection
05.2025 - Current
- Managed product listings, ensuring accurate descriptions and images for improved customer engagement.
- Collaborated with customer service team to address e-commerce inquiries, providing timely resolutions and ensuring customer satisfaction.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
Parts Manager
Gregg Orr Auto Collection
01.2024 - 04.2025
- Coordinated with service teams to ensure timely parts delivery, improving overall customer satisfaction.
- Oversaw parts ordering process, streamlining communication with suppliers for timely deliveries.
- Managed inventory levels to ensure optimal stock availability and minimize excess inventory.
- Ordered parts for customers, repair shops, and service departments.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Receptionist / Warranty
Gregg Orr Auto Collection
06.2022 - 01.2024
- Handled incoming calls professionally, addressing inquiries and directing them to appropriate personnel promptly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
- Processed warranty claims efficiently, ensuring accurate documentation and timely resolution.
- Collaborated with service technicians to diagnose issues and determine eligibility for warranty coverage.
- Enhanced customer satisfaction by efficiently processing warranty claims.
Office Assistant/Accounting Assistant
Joseph A. Gregorio Attorney At Law
03.2019 - 01.2020
- Managed scheduling for client consultations, optimizing attorney availability and client satisfaction.
- Maintained organized filing systems for legal documents, facilitating quick retrieval and compliance with regulations.
- Assisted in monthly reconciliations and financial reporting.
- Maintained accounting databases, updating records to reflect accurate financial information.
- Processed payments and documents such as invoices, journal vouchers, and statements.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
Receptionist
Custom Coatings & Fabrication
01.2016 - 02.2018
- Coordinated appointment scheduling, optimizing office workflow and reducing wait times for clients.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Processed incoming and outgoing mail, ensuring timely distribution of communications.
Education
High school diploma -
Genoa Central High School
05-2015
Skills
- Order fulfillment
- Customer service
- Microsoft Excel expertise
- Data inputting
- Invoicing and billing
- Administrative support
- Quickbooks
- Payment processing
Accomplishments
- Used Google Sheets to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
E-Commerce Specialist
Gregg Orr Auto Collection
05.2025 - Current
Parts Manager
Gregg Orr Auto Collection
01.2024 - 04.2025
Receptionist / Warranty
Gregg Orr Auto Collection
06.2022 - 01.2024
Office Assistant/Accounting Assistant
Joseph A. Gregorio Attorney At Law
03.2019 - 01.2020
Receptionist
Custom Coatings & Fabrication
01.2016 - 02.2018
High school diploma -
Genoa Central High School
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