Hailey Small
Van Buren
Summary
Customer service oriented professional backed by healthcare and education experience. Able to coordinate workflows and communicate effectively with co-workers, clients, and staff. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard client privacy.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Virtual Scheduling Coordinator
Onyx Solutions
Austin
01.2024 - Current
- Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Managed daily operations of the scheduling department, ensuring timely responses to inquiries and requests.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Maintained up-to-date database of staff availability, qualifications, and preferences to aid in specific projects.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Ensured accuracy of payroll information by verifying employee hours worked against timesheets submitted at the end of each pay period.
Teacher
Little Sunshine Preschool and Playhouse
Austin
09.2023 - 04.2024
- Assist in developing and implementing lesson plans that encouraged cognitive growth of infants.
- Monitor children development and behavior, record observations, and update account information.
- Respond quickly and appropriately in emergency situations involving the infant.
- Interact with families to ensure strong partnerships between home and school environments.
- Attend required training sessions related to curriculum implementation or health and safety regulations.
Teacher Aide
Round Rock Independent School District
Round Rock
10.2022 - 08.2023
- Helped students to develop good behavioral habits through positive reinforcement and encouragement in studies as well as discipline and careful use of physical intervention when required.
- Supported students with personalized accommodations, extra assistance, and documented information.
- Managed class of special needs students in absence of lead teacher.
- Communicated with parents and kept accurate records.
Loan Consultant / Customer Service
iLending
Austin
09.2021 - 05.2022
- Trained new employees, handled inbound and outbound phone calls, and collected payments for loan deposits.
- Built relationships with clients and used knowledge of consumer marketplace, products, and finance to fully understand client personal plans and introduced suitable loan services.
- Collected and reviewed documentation from borrowers and converted to paperless format and mastered rate sheets, product codes and load price adjustments to calculate rates and fees.
- Submitted loan applications, answered customer inquiries, provided quality customer service, and adhered to federal and state compliance requirements.
- Hybrid- in office and remote
Business Development Representative / Customer Service
Capitol Chevrolet of Austin
Austin
07.2020 - 05.2021
- Acted as main point of contact, stayed current on company products and services, and developed clientele.
- Provided training to new team members, took inbound and outbound phone calls, on new and pre-owned vehicles, internet leads, and provided general information.
- Gathered and tracked client account information and entered data into Batch Data Communication (BDC) database.
- Documented interactions, messages and emails using CRM software.
- Hybrid- in office and remote.
Caregiver
Halcyon Home, LLC
Austin
11.2017 - 07.2020
- Maintained a safe, secure, and healthy environment.
- Monitored vital signs, medication use, and assisted with activities of daily living.
- Scheduled doctor appointments, ran errands, and provided medication reminders.
- Observed patients for changes in physical, emotional, mental, and behavioral condition and injuries.
- Ensured confidentiality and privacy standards of protected health information.
Education
Diploma - Medical Administrative Assistant
Ultimate Medical Academy
Clearwater, FL 06.2023 - 04.2024
Diploma - General Studies
Van Buren High School
09.2005 - 01/2010
Skills
- Communication Platforms – MS Teams
- Microsoft Office Applications – Word, Excel, PowerPoint
- Type 65 WPM
- Effective time management
- Self-driven motivation
- Active listening skills
- Collaborative teamwork
- Clear communication strategies
- Multitasking abilities
Certification
- First Aid, CPR, AED, BLS, Certified
- Texas Education Agency – Educator Certification
- Child Abuse & Neglect Mandated Reporter, Training
Professional References
Clemon Alberts
Operations Manager
Onyx Solutions
(737)900-6639
Clemon40@proton.me
Renae Rangel
Loan Consultant
iLending
(512)317-8094
atxnayone@gmail.com
Timeline
Virtual Scheduling Coordinator
Onyx Solutions
01.2024 - Current
Teacher
Little Sunshine Preschool and Playhouse
09.2023 - 04.2024
Diploma - Medical Administrative Assistant
Ultimate Medical Academy
06.2023 - 04.2024
Teacher Aide
Round Rock Independent School District
10.2022 - 08.2023
Loan Consultant / Customer Service
iLending
09.2021 - 05.2022
Business Development Representative / Customer Service
Capitol Chevrolet of Austin
07.2020 - 05.2021
Caregiver
Halcyon Home, LLC
11.2017 - 07.2020
Diploma - General Studies
Van Buren High School
09.2005 - 01/2010