Haley Johnson
Fordyce,AR
Summary
Detail-oriented and customer-focused professional with extensive experience in administrative operations and retail supervision. Proven ability to manage front-desk admissions processes with accuracy, confidentiality, and efficiency, while also leading cashier teams to deliver excellent customer service in fast-paced environments. Adept at handling sensitive information, resolving customer issues, training staff, and optimizing workflow. Strong interpersonal and organizational skills, with a commitment to maintaining a positive and productive workplace.
Overview
4
4
years of professional experience
Work History
Admissions Clerk
Dallas County Medical Center
09.2024 - Current
- Greet and register patients entering the Emergency Room with professionalism and empathy.
- Verify patient identity and collect accurate personal, insurance, and medical information.
- Input and update patient data into electronic health records (EHR) systems quickly and accurately.
- Obtain necessary signatures for treatment authorization, HIPAA, and financial consent forms.
- Handle sensitive patient information in compliance with HIPAA regulations.
- Assist in calming and directing distressed patients or family members in high-stress situations.
- Maintain accurate records and documentation for auditing and reporting purposes.
- Answer phones, respond to inquiries, and route calls to appropriate departments.
- Monitor waiting room activity and communicate delays or updates to patients and families.
Cashier Supervisor
Food Giant
06.2021 - 08.2024
- Supervised and trained front-end cashier team to ensure smooth operations
- Handled customer issues, returns, and escalations professionally
- Monitored cash drawers, performed till counts, and ensured accuracy
- Scheduled shifts and managed daily task assignments for staff
- Maintained clean, organized checkout areas and enforced store policies
- Supported opening and closing procedures, including safe balancing
- Ensured excellent customer service and reduced wait times during peak hours
Personal Digital Shopper
Walmart
10.2023 - 12.2023
- Accurately picked and packed online grocery orders for timely customer pickup
- Ensured product quality and freshness, substituting items as needed per guidelines
- Maintained knowledge of store layout to efficiently fulfill orders
- Provided excellent customer service during order handoff
- Used handheld devices to manage orders and track inventory in real time
- Followed safety and cleanliness standards throughout the shopping process
Education
Associate of Science - Business Administration
Southern Arkansas University Tech
Camden, AR05-2025
High School Diploma -
Fordyce High School
Fordyce, AR05-2022
Skills
- Insurance verification
- Microsoft office
- Goal oriented
- Patient registration
- Healthcare experience
- Strong organization
Timeline
Admissions Clerk
Dallas County Medical Center
09.2024 - Current
Personal Digital Shopper
Walmart
10.2023 - 12.2023
Cashier Supervisor
Food Giant
06.2021 - 08.2024
Associate of Science - Business Administration
Southern Arkansas University Tech
High School Diploma -
Fordyce High School
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