Haley Nichols
Arkadelphia
Summary
Dynamic professional with a proven track record at Patterson Federal Credit Union, excelling in customer service and problem-solving. Recognized for enhancing guest satisfaction through effective reservation management at Iron Mountain. Dependable and adaptable, with strong communication skills and a keen attention to detail, consistently delivering results in fast-paced environments.
Overview
25
25
years of professional experience
Work History
MSR
Patterson Federal Credit Union
Arkadelphia, AR
08.2012 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Reservations
Iron Mountain
Arkadelphia, AR
01.2001 - 08.2012
- Resolved any discrepancies or issues in reservations quickly and effectively to maintain guest satisfaction levels.
- Improved customer satisfaction with timely and accurate coordination of group reservations.
- Answered phone calls to take orders, give information and document reservations.
- Maintained accurate records of transactions, payments, and reservations to minimize discrepancies in financial reporting.
- Managed reservations, confirmations, and cancellations for accurate recordkeeping.
Education
No Degree - Hospitality
Henderson State University
Arkadelphia, ARHigh School Diploma -
Arkadelphia High School
Arkadelphia, AR05.2002
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Calm under pressure
- Active listening
- Decision-making
- Verbal communication
- Time management
- Attention to detail
Timeline
MSR
Patterson Federal Credit Union
08.2012 - Current
Reservations
Iron Mountain
01.2001 - 08.2012
No Degree - Hospitality
Henderson State University
High School Diploma -
Arkadelphia High School