Haley Woodall
Benton
Summary
Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
5
5
years of professional experience
Work History
Whataburger shift manger
Whatabuger
Bryant
10.2023 - 10.2024
- Provided coaching and guidance to team members when necessary to improve performance.
- Ensured compliance with food safety regulations and quality standards.
- Reviewed security footage regularly for suspicious activities or theft attempts.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Maintained cleanliness and organization of work area.
- Resolved conflicts between employees or customers in a professional manner.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Inspected work areas regularly for cleanliness and organization standards.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Trained new employees on company policies, procedures, and job responsibilities.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Helped employees accomplish tasks during peak periods.
- Managed daily cash intake by counting out registers and tabulating profits.
Server
IHOP
Benton
06.2022 - 09.2023
- Took orders
- Served Food
- Worked Register
- Cleaned Tables
- Provided excellent customer service to ensure satisfaction.
- Greeted guests and provided menus.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Cleaned tables and chairs to prepare dining area for next customers.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Customer Service Associate
Tuesday Morning
Benton
03.2022 - 08.2022
- Worked Register
- Stocked
- Recovered
- Tracked inventory levels of popular items to ensure availability for customers' orders.
- Greeted customers and identified their needs.
- Handled cash register operations accurately during peak times.
- Kept work area neat, clean, and well-stocked at all times.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Addressed customer questions and concerns regarding products and services.
Cashier/Server
Dandee Donut Factory
Pompano Beach
05.2021 - 08.2022
- Took orders from customers
- Operated cash register
- Provide exceptional customer service
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Answered customer questions and provided store information.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Maintained work area and kept cash drawer organized.
- Collected payments and provided accurate change.
Sales Associate
AOC
Pompano Beach
01.2020 - 04.2021
- High volume inbound and outbound call center.
- Scheduling appointments
- Customer service
- Handled customer complaints in a professional manner.
- Answered store and merchandise questions and led customers to wanted items.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
Education
GED -
Skills
- Cashiering
- Inside Sales
- Serving Experience
- Employee training
- Cash management
- Staff scheduling
- Customer service
- Conflict resolution
- Team building
- Time management
- Shift leadership
- Decision-making
- Staff development
- Cash handling
- Multitasking capacity
- Problem-solving
Timeline
Whataburger shift manger
Whatabuger
10.2023 - 10.2024
Server
IHOP
06.2022 - 09.2023
Customer Service Associate
Tuesday Morning
03.2022 - 08.2022
Cashier/Server
Dandee Donut Factory
05.2021 - 08.2022
Sales Associate
AOC
01.2020 - 04.2021