Hannah Hearst
Little Rock,AR
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hospitality Lead and Server
Lost Forty Brewery
09.2024 - Current
- Oversaw seating arrangements to accommodate special requests or needs, elevating the guest experience.
- Served food and beverages promptly with focused attention to customer needs.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Increased repeat business by fostering a welcoming atmosphere and consistently delivering outstanding service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Checked guests' identification before serving alcoholic beverages.
Behavioral Health Technician
Conway Behavioral Health Hospital
04.2024 - 09.2024
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Charted on each patient daily.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Established rapport with diverse populations by utilizing strong cultural competence skills during interactions with both patients and their families alike.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Participated in patient education, helping to reinforce concepts and treatment plans.
- Searched resident belongings prior to and during stays.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
- Mentored new Behavioral Health Technicians joining the team, sharing best practices and helping them acclimate quickly to their new role responsibilities.
- Enhanced patient engagement in their treatment plan through active listening and empathetic communication skills.
- Utilized creative problem-solving abilities to address complex patient needs and overcome barriers to treatment success, all while maintaining a high level of professionalism and ethical conduct.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Supported client using principles of applied behavior analysis.
- Learned specialized behavior approaches to implement behavioral strategies.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
Lead Teacher
Milestones Developmental Preschool
10.2023 - 04.2024
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Boosted cultural awareness by incorporating children's literature from world cultures.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Worked one-on-one with students to increase overall classroom success.
- Used data-driven decision-making processes to analyze student performance trends and adjust instructional practices accordingly, leading to improved outcomes.
- Designed and executed project-based learning experiences, promoting teamwork, problem-solving skills, and real-world connections for students.
- Incorporated culturally responsive teaching practices into curriculum design and delivery models promoting inclusivity within the educational setting.
- Helped students explore concepts with engaging, learning-focused activities.
- Created and developed lesson plans to meet students' academic needs.
- Developed and implemented classroom routines to address varying student needs.
- Fostered student curiosity and interest through creative hands-on activities.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
Credentialing Coordinator's Assistant
Rehabilitation Network of Arkansas
02.2022 - 01.2024
- Received and evaluated applications to look for missing and inaccurate information.
- Prepared records for site visits and file audits.
- Obtained NPI numbers for providers and facilities and updated existing profiles.
- Conducted primary source verifications such as background checks and board certifications.
- Compiled employee records from individual departments to maintain central files.
- Developed and maintained HR policies and procedures.
- Worked events along side credentialing coordinator to help classes and retreats run smoothly.
- Emailed Therapy clinics for records, new hire paperwork and other items needed in order to credential them and or their clinic.
- maintained organized and neat files on my computer and in the filing cabinets.
- maintained files for over 30 different clinics in Arkansas.
- Created and sent board emails every two weeks with updated information and files.
- Maintained organized and clean shared office space.
Assistant Teacher
Pediatrics Plus
03.2023 - 10.2023
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Worked with teacher to identify and target opportunities for instructional improvements.
- Assisted in implementation of new learning tools, systems and materials.
- Improved learning outcomes with creation of engaging and educational activities.
- Conducted educational games and activities to reinforce learning concepts in enjoyable manner.
Education
Bachelor of Arts - Psychology And Counseling
Central Baptist College
Conway, AR05-2023
Skills
- Health and safety compliance
- Task delegation
- First aid and CPR
- Time management
- Attention to detail
- Teamwork and collaboration
- Mental health understanding
- Friendly, positive attitude
- Flexible and adaptable
- Dependable and responsible
- Computer skills
- Photography and image editing
- Writing and editing
- Manage patient care
- Youth engagement
- Prevention strategies
- Boundary setting
- Case management
- Substance abuse education
Certification
- CPR Certified
Languages
English
Native or Bilingual
Spanish
Elementary
Interests
- Mental Health disorders and understanding how the brain works and finding more information on how our mental health affects us as a whole
- Helping people who have struggled with drugs and alcohol
- Helping people with disabilities of any kind
- Youth Development Programs
- I enjoy helping others and giving back to the community
- Reading
- Music
- Passionate about balancing physical health with mental and emotional wellness
- I have a passion for photography and editing photos
- Personal Development and Self-Improvement
- Volunteer Work
- Animal Welfare Advocacy
- Video Gaming
- animal care
- Mental Health Advocacy
- Women's Rights
- Victims of Abuse advocacy
- Drug and Alcohol programs and Knowledge
- Helping others
- Autism Awareness and advocacy
- LGBTQ Community Advocacy
- Equality
- Card games and Puzzles
- Disabilities rights
Timeline
Hospitality Lead and Server
Lost Forty Brewery
09.2024 - Current
Behavioral Health Technician
Conway Behavioral Health Hospital
04.2024 - 09.2024
Lead Teacher
Milestones Developmental Preschool
10.2023 - 04.2024
Assistant Teacher
Pediatrics Plus
03.2023 - 10.2023
Credentialing Coordinator's Assistant
Rehabilitation Network of Arkansas
02.2022 - 01.2024
Bachelor of Arts - Psychology And Counseling
Central Baptist College
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