Hannah Henson

• Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
• Streamlined office operations for increased efficiency by organizing files and maintaining a clean reception area.
• Boosted clinic revenue with accurate billing and invoicing procedures.
• Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
• Occasionally assisted with animal handling as needed
• Filled pet prescriptions in compliance with store and company policy

• Meet with prospects to understand their needs, preferences and budget
• Responding to inquiries from prospective residents via phone and email
• Preparing new lease agreements and assisting residents with move in processes. This includes collecting initial rent and security deposits
• Ensuring that all processes are done through the proper laws, regulations and company policy
• Coordinated move ins for each month and scheduled vendors to come and get units ready accordingly
• Properly handled complaints and escalated them to management as needed

• Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
• Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
• Furthered skills by actively taking part in employee trainings and taking classes in subjects to improve my work education. .
• Organized and replenished unit supplies to maintain team readiness for expected demands.
• Provided care for patients based on physical, psychological, educational and safety criteria.

• Managing all leases from potential and existing residents
• coordinating property viewings, follow up's and updating contact management database
• Negotiating lease terms
• Executing new lease agreements and coordinating move in processes
• Preparing all lease-related paperwork
• Responding to leads and being in compliance with fair housing laws

I worked for an elderly patient out of her home and I assisted with medication administration, physical therapy exercises, occupational therapy, assistance with day to day activities, and much more. I drove her to her doctors appointments, a one-time ER visit and to the store.

• Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
• Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
• Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
• Evaluated patients to identify and address wounds, behavioral concerns and medically-relevant symptoms.
• Cared for residents with diagnoses such as respiratory failure, dementia, Alzheimer’s, parkinson’s and several others.

• Attended required training, education and meetings.
• Reported any unusual circumstances in the patients’ condition or environment.
• Obtained information about clients’ medical history, drug history, complaints and allergies.
• Maintained detailed records of test results by entering data and patient information into computer.
• Collaborated with medical and administrative personnel to maintain a patient-focused, engaging and compassionate environment.
   
• Performed clerical duties, such as word processing, data entry, answering phones and filing.

• Established relationships with patients, caregivers and healthcare professionals to promote patients' personal care plan goal achievement.
• Responded appropriately to the physical, emotional and developmental needs of patients.
• Performed patient assessments, documented vital signs and reported changes to supervisors.
• Optimized daily workflow to boost patient outcomes and accomplish organizational objectives.
• Took advantage of opportunities for continuing education, quality assurance and performance improvement activities.

• Assigned work to team members based on company needs, personal strengths and job knowledge.
• Educated customers about the brand to incite excitement about the company’s mission and values.
• Handled all customer relations issues in a gracious manner and in accordance with company policies.
• Alerted customers to upcoming sales events and promotions.
• Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

• Delegated tasks to lifeguards to ensure a safe, fun, family oriented environment.
• Managed and participated in goals, objectives and policies.
• Properley assist in methods and procedures for life-saving protocol. 
• Respond to emergencies and take control of difficult situations. 
• Train and motivate lifeguards at weekly inservices, and assist with recertification processes.