Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Hannah Horn

Van Buren

Summary

Results-driven transportation manager with 7+ years of experience optimizing operations, leading cross-functional teams, and implementing cost-effective logistics strategies. Proven ability to enhance efficiency, ensure compliance, and drive growth in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Manager - Supply Chain Management

Walmart
Bentonville
07.2024 - Current
  • Design and launch a full Recruiting, Training, and Development (TRD) strategy, including candidate profiling, campus hiring, onboarding roadmaps, and KPI-driven learning programs.
  • Led carrier performance management, including onboarding, performance reviews, and dashboard/report design; authored business requirements for scoring, fraud mitigation, and safety protocols.
  • Reduced carrier issue backlog from over 50 to just 6 in under two months by implementing a centralized tracking system and streamlining ticket resolution.
  • Created all SOPs for NextHaul and lean staffing teams; onboarded 25+ lean associates, and facilitated Walmart culture immersion and training.
  • Partnered cross-functionally with Backhaul and Shipper Ops to restructure team responsibilities and optimize lean staffing resources.

Customer Service Manager

OK Foods
Fort Smith
10.2023 - 07.2024
  • Developed and implemented customer service policies that enhanced overall customer satisfaction and aligned with business objectives.
  • Led and coached a team of 15 customer service representatives, setting performance goals and delivering regular training to ensure excellence in product knowledge and customer engagement.
  • Monitored KPIs and service metrics to identify gaps and drive continuous improvement initiatives.
  • Partnered with sales and marketing teams to align customer service strategies with revenue growth opportunities.
  • Managed escalated customer complaints with professionalism, resulting in improved resolution time and customer retention.
  • Oversaw the successful implementation of SAP, managing training teams and developing comprehensive materials to support a smooth transition.

Manager I - Supply Chain Management

Walmart
Bentonville
04.2023 - 10.2023
  • Oversaw logistics operations for the South Region, serving as the key point of contact for internal stakeholders and market-level performance discussions.
  • Supervised analysts and coordinators while monitoring supply chain KPIs, carrier tender rejections, and routing guide compliance to ensure cost-efficient transport and service quality.
  • Conducted in-depth logistics and cost analyses to optimize transportation methods and identify efficiency opportunities.
  • Led onboarding and support for 150+ carriers on the spot board platform, including demo calls, documentation, and successful activation.
  • Supported annual RFP bid preparation by collaborating with internal and external stakeholders to align on service expectations and pricing strategy.

Analyst II

Walmart
Bentonville
01.2022 - 01.2023
  • Identify and solve problems through root cause analysis and research.
  • Validate results and perform quality assurance to assess accuracy of data.
  • Apply knowledge of data modeling and statistical analysis to note trends and draw conclusions.
  • Research and recommended process improvements designed to mitigate operational and financial risk.
  • Evaluate and adopt new technologies to address changing industry needs. (WTS)
  • Service improvement throughout carrier point and WTS to ensure carriers were meeting Walmart needs.
  • Collaborate with performance, execution and procurement regarding carrier service.

Pricing Manager

USA Truck
Van Buren
01.2020 - 01.2022
  • Collaborated cross-functionally with sales, account, and network teams to recommend optimal customer lanes and pricing strategies that balanced margin and market demand.
  • Managed RFPs and mini bids on a recurring basis (weekly, monthly, annually), using market analysis and lane cost data to drive pricing decisions.
  • Led carrier procurement efforts for power-only projects and managed the Load Board team, maintaining strong carrier relationships to support operational needs.
  • Built reports and dashboards in Power BI to track trends, support pricing models, and guide decision-making.
  • Played a key role in developing an API pricing tool, integrating multiple data sources to streamline spot pricing and improve forecast accuracy.

Account Manager

USA Truck
Van Buren
01.2018 - 01.2020
  • Order Entry/Customer Service/Spot Pricing/Appt Scheduling
  • Management of 14 accounts including one in the top 3 freight solicitation
  • Trailer management/Commitment Management
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Liaised between account holders and various departments.

Education

Associate of General studies -

Fort Smith, AR
Fort Smith, AR
05.2018

Skills

  • Management Skills: Leadership and Teamwork, Project Management, Training and Development
  • Management Skills: Leadership and Teamwork, Project Management, Training and Development

References

References available upon request.

Timeline

Manager - Supply Chain Management

Walmart
07.2024 - Current

Customer Service Manager

OK Foods
10.2023 - 07.2024

Manager I - Supply Chain Management

Walmart
04.2023 - 10.2023

Analyst II

Walmart
01.2022 - 01.2023

Pricing Manager

USA Truck
01.2020 - 01.2022

Account Manager

USA Truck
01.2018 - 01.2020

Associate of General studies -

Fort Smith, AR

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