Hannah Kelleher
Bentonville
Summary
Motivated and results-driven professional with experience in property management, education, IT support, administrative roles, customer service, and hands-on labor. Skilled at managing high-volume operations, improving customer and resident satisfaction, and coordinating teams efficiently. Proven ability to balance administrative, technical, and interpersonal responsibilities while maintaining high standards of accuracy and service. Strong academic record with a 4.0 GPA in Early Childhood / Special Education at BYU–Idaho, demonstrating dedication to excellence and continuous growth.
Overview
10
10
years of professional experience
Work History
Property Manager
Glass Creek Properties
2025.04 - Current
- Oversee daily operations for a 115-bed student housing community and a 10-bed community housing community
- Serve as primary point of contact for residents, addressing inquiries and concerns promptly
- Coordinate and track maintenance requests, contributing to faster response times and improved resident experience
- Maintain leasing records, rental documentation, and organized digital and physical files
- Contribute to continual growth in student satisfaction, increasing scores from 3.0 to 4.0 out of 5 within one academic semester
Substitute Teacher
Pea Ridge Schools
2025.01 - 2025.04
- Provided classroom instruction for multiple grade levels, following lesson plans and school policies
- Managed classrooms of up to 30 students while maintaining a productive learning environment
- Adapted instruction and communication style to meet diverse student needs
IT Analyst (Service Desk)
Brigham Young University-Idaho
2024.09 - 2025.01
- Resolved an average of 10 technical support tickets per 4-hour shift for students and staff via phone, email, and in-person assistance
- Troubleshot hardware, software, and account access issues with a high first-contact resolution rate
- Documented and closed service tickets accurately, supporting timely issue resolution and service desk efficiency
Customer Service Associate
Piece of Cake Bakery
2024.04 - 2024.08
- Managed front counter and drive-thru operations, serving an average of 50+ customers per shift
- Accurately took and processed orders, coordinating efficiently with bakery staff and decorators
- Maintained a clean, organized, and welcoming environment for customers
Missionary
The Church Of Jesus Christ Of Latter-day Saints
2022.08 - 2024.03
- Served full-time in leadership, teaching, and outreach roles
- Conducted daily instruction and training sessions with individuals and small groups
- Developed strong time management, organization, and interpersonal communication skills
GNC Sales Associate
GNC Live Well
2022.06 - 2022.08
- Assisted 30+ customers per shift with product selection and health-related questions
- Supported sales goals by maintaining organized displays and restocking inventory
- Processed shipments and provided consistent customer service in a fast-paced retail environment
Administrative Assistant
Dallas College Veterans Affairs
2021.08 - 2022.05
- Processed and organized high volumes of paperwork, scanning and filing 100+ documents per week
- Greeted visitors and managed front-desk operations, supporting daily office flow
- Assisted with event coordination and administrative tasks to support department operations
Landscape Maintenance
Pattonville Baptist Church
2019.04 - 2021.08
- Maintained church grounds through mowing, edging, and trimming
- Ensured facilities were clean, safe, and presentable
Ranch Hand
Private Owned Ranch
2017.01 - 2021.08
- Cared for livestock by feeding, watering, and assisting with cattle work
- Hauled hay and repaired fence lines
- Completed physically demanding tasks independently and as part of a team
Education
Associate - Liberal Sciences
Dallas College at Cedar Valley
LancasterBachelor of Arts - Early Childhood/Special Education
Brigham Young University-Idaho
Rexburg, ID2027-04
Skills
- Administrative and organizational management
- Professional communication (written and verbal)
- Record keeping and documentation
- Customer and client relations
- Classroom management and instruction
- Technical troubleshooting and ticket documentation
- Event coordination and scheduling
- Hands-on labor and facility maintenance experience
- Ability to perform physically demanding tasks safely and efficiently
- Proficient in Microsoft Word and Google Work Space
Timeline
Property Manager
Glass Creek Properties
2025.04 - Current
Substitute Teacher
Pea Ridge Schools
2025.01 - 2025.04
IT Analyst (Service Desk)
Brigham Young University-Idaho
2024.09 - 2025.01
Customer Service Associate
Piece of Cake Bakery
2024.04 - 2024.08
Missionary
The Church Of Jesus Christ Of Latter-day Saints
2022.08 - 2024.03
GNC Sales Associate
GNC Live Well
2022.06 - 2022.08
Administrative Assistant
Dallas College Veterans Affairs
2021.08 - 2022.05
Landscape Maintenance
Pattonville Baptist Church
2019.04 - 2021.08
Ranch Hand
Private Owned Ranch
2017.01 - 2021.08
Associate - Liberal Sciences
Dallas College at Cedar Valley
Bachelor of Arts - Early Childhood/Special Education
Brigham Young University-Idaho