Hannah Rosegrant
Bauxite
Summary
Adept at enhancing patient experiences and streamlining billing processes, my time with Genesis Cancer and Blood Institute has showcased my ability to maintain HIPAA compliance and foster trust with a kind and compassionate approach. Excelling in insurance verification and cultivating a positive, supportive team environment, I bring a blend of problem-solving acuity and ethical diligence to my team. Offering a strong foundation of communication and interpersonal skills, I am eager to learn and develop further in a fast-paced, changing environment. I am quick to understand and adapt to new systems and procedures, ensuring efficient patient/client interactions. I am ready to use the skills I have developed from my time as a Patient Service Specialist, as well as a Chiropractic Assistant, to provide an excellent client experience and seamless billing process as a Billing Specialist.
Overview
6
6
years of professional experience
Work History
Patient Service Specialist
Genesis Cancer and Blood Institute
05.2021 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.
Chiropractic Assistant
Central Health Care
07.2019 - 05.2021
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
Education
Bachelor of Arts - Cognitive Psychology
University of Central Arkansas
Conway, AR05-2018
Skills
- Patient confidentiality
- Multitasking and organization
- Insurance verification
- Professionalism and ethics
- Problem-solving
- Data entry
- Insurance billing
Timeline
Patient Service Specialist
Genesis Cancer and Blood Institute
05.2021 - Current
Chiropractic Assistant
Central Health Care
07.2019 - 05.2021
Bachelor of Arts - Cognitive Psychology
University of Central Arkansas
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