Hannah Satterfield
Little Rock
Summary
Client-focused Account Manager with 10+ years of experience driving customer success, retention, and operational efficiency across fast-paced, multi-client environments. Proven ability to build strong client relationships, conduct needs analysis, and deliver tailored solutions that improve engagement, satisfaction, and revenue growth. Skilled at collaborating cross-functionally, leading onboarding and training initiatives, and using data-driven insights to optimize performance. Experienced working with senior stakeholders and managing complex accounts with evolving needs.
Overview
11
11
years of professional experience
Work History
Account Manager
EquipmentShare
2025.01 - 2026.04
- Serve as primary point of contact for multiple client accounts, ensuring consistent communication, issue resolution, and service delivery.
- Analyze client usage and operational needs to recommend tailored solutions that improve efficiency and project outcomes.
- Partner with internal teams to coordinate onboarding, implementation, and ongoing support for client engagements.
- Monitor performance metrics and utilization trends to identify opportunities for cost savings and account growth.
- Maintain detailed reporting and documentation to support transparency and data-driven decision-making.
Client Success Manager
Staff Zone
2021.09 - 2025.01
- Managed a portfolio of client accounts, aligning workforce solutions with client objectives and timelines.
- Conducted ongoing needs assessments to adapt services and improve client satisfaction and retention.
- Collaborated with internal teams to deliver seamless onboarding and training for new client implementations.
- Tracked KPIs and account performance to identify risks and proactively resolve issues.
- Negotiated pricing and service adjustments, contributing to revenue protection and growth.
- Built strong client relationships, resulting in repeat business and long-term partnerships.
Corporate Trainer
Staff Zone
2019.07 - 2021.09
- Led onboarding and training programs for employees and clients, improving adoption of systems and processes.
- Developed standardized training materials to streamline onboarding and enhance consistency across locations.
- Partnered with leadership and operations teams to identify gaps and implement scalable solutions.
- Trained teams on CRM tools and workflows, increasing efficiency and reducing onboarding time.
- Assessed training needs through evaluations to enhance employee performance and engagement.
General Manager
Staff Zone
2018.01 - 2019.07
- Oversaw multi-site operations, managing client relationships, service delivery, and team performance.
- Developed strategic plans to improve client satisfaction, retention, and operational efficiency.
- Collaborated cross-functionally to align service offerings with market demand and client needs.
- Led performance reviews and coached teams to improve service quality and client outcomes.
- Streamlined processes to reduce costs while maintaining high-quality service delivery standards.
Branch Manager
Staff Zone
2015.04 - 2018.01
- Managed daily operations while maintaining strong client relationships and service delivery standards.
- Built and maintained a pipeline of talent to meet client demand and improve service responsiveness.
- Conducted site visits and safety checks while acting as a trusted partner to clients.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Education
Bachelor of Science - Psychology
University of Central Arkansas
Conway, AR2014-12
Bachelor of Science - Addiction Studies
University of Central Arkansas
Conway, AR2014-12
Skills
- Client Success & Account Management
- Needs Analysis & Solution Development
- Client Onboarding & Training
- Relationship Building & Retention
- KPI Tracking & Performance Metrics
- Cross-functional Collaboration
- Process Improvement & Workflow Design
- CRM & Systems Training
- Revenue Growth & Upselling Opportunities
- Conflict Resolution & Client Escalations
- Teamwork and collaboration
Timeline
Account Manager
EquipmentShare
2025.01 - 2026.04
Client Success Manager
Staff Zone
2021.09 - 2025.01
Corporate Trainer
Staff Zone
2019.07 - 2021.09
General Manager
Staff Zone
2018.01 - 2019.07
Branch Manager
Staff Zone
2015.04 - 2018.01
Bachelor of Science - Psychology
University of Central Arkansas
Bachelor of Science - Addiction Studies
University of Central Arkansas