Hannah Satterfield
Little Rock
Summary
Client-focused Account Manager with 10+ years of experience driving customer success, retention, and operational efficiency across fast-paced, multi-client environments. Proven ability to build strong client relationships, conduct needs analysis, and deliver tailored solutions that improve engagement, satisfaction, and revenue growth. Skilled at collaborating cross-functionally, leading onboarding and training initiatives, and using data-driven insights to optimize performance. Experienced working with senior stakeholders and managing complex accounts with evolving needs.
Overview
11
11
years of professional experience
Work History
Account Manager
EquipmentShare
Atlanta, GA
01.2025 - 04.2026
- Serve as primary point of contact for multiple client accounts, ensuring consistent communication, issue resolution, and service delivery.
- Analyze client usage and operational needs to recommend tailored solutions that improve efficiency and project outcomes.
- Partner with internal teams to coordinate onboarding, implementation, and ongoing support for client engagements.
- Monitor performance metrics and utilization trends to identify opportunities for cost savings and account growth.
- Maintain detailed reporting and documentation to support transparency and data-driven decision-making.
Client Success Manager
Staff Zone
Atlanta, GA
09.2021 - 01.2025
- Managed a portfolio of client accounts, aligning workforce solutions with client objectives and timelines.
- Conducted ongoing needs assessments to adapt services and improve client satisfaction and retention.
- Collaborated with internal teams to deliver seamless onboarding and training for new client implementations.
- Tracked KPIs and account performance to identify risks and proactively resolve issues.
- Negotiated pricing and service adjustments, contributing to revenue protection and growth.
- Built strong client relationships, resulting in repeat business and long-term partnerships.
Corporate Trainer
Staff Zone
Nationwide
07.2019 - 09.2021
- Led onboarding and training programs for employees and clients, improving adoption of systems and processes.
- Developed standardized training materials to streamline onboarding and enhance consistency across locations.
- Partnered with leadership and operations teams to identify gaps and implement scalable solutions.
- Trained teams on CRM tools and workflows, increasing efficiency and reducing onboarding time.
- Assessed training needs through evaluations to enhance employee performance and engagement.
General Manager
Staff Zone
Phoenix, AZ & Las Vegas, NV
01.2018 - 07.2019
- Oversaw multi-site operations, managing client relationships, service delivery, and team performance.
- Developed strategic plans to improve client satisfaction, retention, and operational efficiency.
- Collaborated cross-functionally to align service offerings with market demand and client needs.
- Led performance reviews and coached teams to improve service quality and client outcomes.
- Streamlined processes to reduce costs while maintaining high-quality service delivery standards.
Branch Manager
Staff Zone
Nashville, TN
04.2015 - 01.2018
- Managed daily operations while maintaining strong client relationships and service delivery standards.
- Built and maintained a pipeline of talent to meet client demand and improve service responsiveness.
- Conducted site visits and safety checks while acting as a trusted partner to clients.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Education
Bachelor of Science - Psychology
University of Central Arkansas
Conway, AR12-2014
Bachelor of Science - Addiction Studies
University of Central Arkansas
Conway, AR12-2014
Skills
- Client Success & Account Management
- Needs Analysis & Solution Development
- Client Onboarding & Training
- Relationship Building & Retention
- KPI Tracking & Performance Metrics
- Cross-functional Collaboration
- Process Improvement & Workflow Design
- CRM & Systems Training
- Revenue Growth & Upselling Opportunities
- Conflict Resolution & Client Escalations
- Teamwork and collaboration
Timeline
Account Manager
EquipmentShare
01.2025 - 04.2026
Client Success Manager
Staff Zone
09.2021 - 01.2025
Corporate Trainer
Staff Zone
07.2019 - 09.2021
General Manager
Staff Zone
01.2018 - 07.2019
Branch Manager
Staff Zone
04.2015 - 01.2018
Bachelor of Science - Psychology
University of Central Arkansas
Bachelor of Science - Addiction Studies
University of Central Arkansas