Harla Wardle
Springdale
Summary
Motivational leader and organizational problem-solver with supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training and morale-building techniques to maximize employee engagement and performance.
Overview
13
13
years of professional experience
Work History
Dental Treatment Coordinator
New Image Dental
02.2024 - Current
- Collaborated closely with dentists to develop customized treatment plans tailored specifically to each individual''s needs.
- Enhanced patient satisfaction by effectively managing treatment plans and addressing concerns.
- Assisted dentists in delivering optimal care through thorough documentation of patient histories and treatment progress.
- Improved patient retention by providing excellent customer service and establishing rapport with clients.
- Nurtured a positive and supportive work environment for staff members by fostering open communication and teamwork within the office.
- Managed patient billing processes for timely, accurate payments.
Assistant Manager
Rhoades Dental
07.2018 - Current
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
- Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
- Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
- Prepared new patient files and updated existing records with new personal, insurance and medical information.
- Handled telephone and in-person requests for assistance from new and established dental practice patients.
Scheduling Manager
Black Hills Dental
08.2016 - 05.2018
- Implemented staff scheduling procedures to provide full coverage, supporting organizational needs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Answered and managed incoming calls and emails.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews.
- Scheduled and attended staff meetings and committees to record minutes for future reference.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Performed insurance verification, pre-certification and pre-authorization.
- Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
- Checked claims coding for accuracy with ICD-10 standards.
Receptionist
Cardiovascular Surgical Clinic
02.2012 - 06.2015
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail and directed to correct personnel each day.
- Scheduled appointments and maintained and updated appointment calendars.
Education
High School Diploma -
Fayetteville High School
Fayetteville, ARSkills
- Medical Records Management
- Patient Relations
- Schedule Management
- Customer Service
- Managing Operations and Efficiency
- Training and Development
- Team Building
- Invoicing and Billing
- Account Reconciliation
- Files and Records Management
- Claim Review
- Submission of Medical Claims
- ICD-10 Coding
- Billing and Collection Procedures
- Insurance Claims Processing
- Medical Terminology
- HIPAA Compliance
- EPIC, EagleSoft, LightHouse360 Software Applications Proficiency
Timeline
Dental Treatment Coordinator
New Image Dental
02.2024 - Current
Assistant Manager
Rhoades Dental
07.2018 - Current
Scheduling Manager
Black Hills Dental
08.2016 - 05.2018
Receptionist
Cardiovascular Surgical Clinic
02.2012 - 06.2015
High School Diploma -
Fayetteville High School
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