Hassani Tatem
Fayetteville
Summary
Citizenship: United States of America & Saint Kitts and Nevis IT professional with 4 years' experience excelling in networking projects, data management, and CSR roles in IT and shipment sectors. Proven success in exceeding targets, leading school campus projects. Skilled in network and helpdesk management. Eager to contribute to [your company's] IT success. Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Solutions Specialist
Cox Communications Inc.
637 E Joyce Blvd Fayetteville AR
02.2025 - Current
- Analyzed customer feedback to identify trends, driving improvements in service delivery and product offerings.
- Implemented CRM systems to track interactions, ensuring accurate data management and follow-up procedures.
- Contributed to the overall growth of the company by consistently surpassing sales targets and delivering exceptional customer experiences throughout each transaction.
- Built and maintained relationships with customers to increase sales, customer loyalty and positive word-of-mouth.
IT Technician
Clarence Fitzroy Bryant College
Basseterre
10.2020 - 04.2025
- St.Kitts Provide swift assistance for hardware, software, and network issues to faculty, staff, and students Conduct regular updates for optimal computer system performance, security, and compatibility Install, configure, and maintain computer hardware and software across departments Assist in network administration, managing user accounts, and implementing security measures Deliver training and create documentation for efficient system usage by staff and faculty Enforce IT security policies, collaborate with IT peers, departments, and units for cohesive operations Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks. Maintained office PCs, networks and mobile devices.
Service Technician
Mac Pennies LTD
ST
03.2019 - 04.2025
- Provided expert technical support and maintenance for American Express card payment systems Conducted installations, troubleshooting, and repairs of card machines Ensured security and compliance standards were met Collaborated with cross-functional teams for efficient issue resolution Delivered comprehensive technical support and maintenance for computer systems and networks Diagnosed and resolved hardware and software issues Performed installations, upgrades, and routine maintenance Documented troubleshooting procedures for knowledge sharing Delivered exceptional customer service and support Handled inquiries, resolved issues, and provided product guidance Maintained accurate records and collaborated with teams for efficient issue resolution Exceeded performance metrics for outstanding service Evaluated systems according to predetermined checklist and noted issues.
Customer Service Representative
Ezone
ST
06.2018 - 04.2025
- Strong organizational and multitasking abilities, managing multiple shipments and customer inquiries simultaneously Excellent communication skills, both written and verbal, to effectively interact with customers and internal stakeholders Proficiency in utilizing logistics software and systems to track shipments and generate reports Attention to detail and accuracy in documentation and compliance procedures Problem-solving skills to address and resolve logistics issues promptly Knowledge of international trade regulations and customs procedures Ability to thrive in a fast-paced and time-sensitive environment Strong customer service orientation and a commitment to delivering exceptional experiences Team player mentality with the ability to collaborate effectively across departments.
IT Technician Intern
Royal Beach Casino
ST
06.2016 - 04.2025
- Provide assistance to faculty and students with hardware, software, and network issues Assist in routine maintenance and updates of computer systems to ensure optimal performance Install and troubleshoot computer hardware and software as needed across campus Offer training sessions to users and create documentation for efficient system usage Respond to IT helpdesk tickets and provide timely resolutions to user inquiries Collaborate with IT staff and academic departments to support various projects and initiatives
Education
Diploma -
Washington Archibald Highschool
01-2014
Information Technology
Clarence Fitzroy Bryant College
Kitts11-2019
Skills
- Computer Networking Microsoft Office, Computer Repair Network Security, Customer Service Technical Support, Remote support Operating systems, Mobile device management Data recovery, Virus removal Virtualization technologies, Software installation Information security, English
Certification
CompTIA A+
Timeline
Solutions Specialist
Cox Communications Inc.
02.2025 - Current
IT Technician
Clarence Fitzroy Bryant College
10.2020 - 04.2025
Service Technician
Mac Pennies LTD
03.2019 - 04.2025
Customer Service Representative
Ezone
06.2018 - 04.2025
IT Technician Intern
Royal Beach Casino
06.2016 - 04.2025
Information Technology
Clarence Fitzroy Bryant College
Diploma -
Washington Archibald Highschool