Haylee Alsdorf
Rogers
Summary
Highly motivated individual with extensive customer service experience. Recognized for compassionate demeanor, organization, and excellent time management.
Overview
18
18
years of professional experience
Work History
Secretary
Arkansas Arts Academy
05.2021 - 04.2025
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to parents.
- Maintained filing systems and categorized documents.
- Entered data into system and updated student information to keep records current.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Built and maintained excellent relationships with families through timely response to inquiries and going above and beyond to accommodate unusual requests.
Surrogate
Genesis
07.2019 - 09.2021
- Delivered information and files to Agency/Parents within specific timeframes.
- Identified issues, analyzed information and provided solutions to problems.
- Delivered exceptional level of service to Parents by listening to concerns and answering questions.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Created plans and communicated deadlines to ensure projects were completed on time.
Stay at Home Mom
Zebley Household
07.2016 - 05.2021
- Oversaw day-to-day activities of residents.
- Improved clients' coping with routine life activities.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Used coordination and planning skills to achieve success in adhering to schedule.
- Proved successful working within tight deadlines in a fast-paced atmosphere.
- Participated in team-building activities to enhance working relationships.
Store Manager
Rack Room Shoes Inc.
08.2007 - 07.2016
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Created comfortable and inviting environment to make customers feel welcomed and happy to make purchases.
- Engaged and interacted with customers to create positive shopping experiences.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Supervised guests at front counter, answering questions regarding products.
Education
High School Diploma -
Northwest Arkansas Academy of Fine Arts
Rogers, AR05.2009
Skills
- Relationship Building
- Active Listening
- Verbal and Written Communication
- Collaboration and Teamwork
- Customer Service
- Scheduling and Appointment Setting
- Problem Solving
Timeline
Secretary
Arkansas Arts Academy
05.2021 - 04.2025
Surrogate
Genesis
07.2019 - 09.2021
Stay at Home Mom
Zebley Household
07.2016 - 05.2021
Store Manager
Rack Room Shoes Inc.
08.2007 - 07.2016
High School Diploma -
Northwest Arkansas Academy of Fine Arts
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