Hayley Webb
Bentonville
Summary
Results-driven case management professional with track record of effective client advocacy and support. Experienced in conducting thorough assessments and creating individualized care plans to meet client needs. Collaborates seamlessly with multidisciplinary teams and adapts to dynamic situations to ensure optimal client outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Case Manager 2- Walmart Claims Services
Walmart Stores, Inc.
10.2020 - Current
- Partnering with Walmart Stores and Sam’s Clubs, law firms and associates to drive severe claims to closure and resolution while staying compliant and protecting the company while ensuring our associates are taken care of.
- Supporting my team and helping invent processes to improve communication and help improve our team numbers.
- Partnering with Field Nurse Case Management to lower and prevent out of work associates.
- Partnering with Market Managers to improve Workman’s Comp training to management in Colorado.
Case Manager 1- Walmart Claims
Walmart Stores, Inc.
05.2018 - 10.2020
- Handling complex claims until associate is properly released from medical care and at baseline
- Partnering with stores, lawyers and associates to drive claims to resolution while staying within compliance
- Inventing new processes to improve communication and paperwork
Case Manager – Walmart Claims
Walmart Stores, Inc.
11.2017 - 05.2018
- Support for escalated claims for members on the team
- Ensuring claims are properly handled and driving claims to closure
- Handling medical mailings to lawyers and associates
- Handling medical only claims
Business Operations Specialist
Walmart Stores, Inc.
11.2016 - 01.2018
- Dot Com support for escalated incidents for members and employees in the Club
- Approved and released Volume Purchases to a variety of Fulfillment Centers
- Partners with buyers, vendors, and fulfillment centers to verify orders and find resolutions for any issues with online purchases.
HR Coordinator
Walmart Stores, Inc.
10.2016 - 11.2016
- Responsible for the hiring, scheduling, and onboarding of 4000 seasonal Warehouse Floor associates across the nation
- Partners with DC operations and HR to ensure that all pre-employment verification (i.e. background checks, drug tests, references, etc.) are completed prior to each hire
Category Floor Planning Specialist I, Store Layout
Walmart Stores, Inc.
03.2016 - 10.2016
- Auditing of floor plans and space planning drafts for modular relays in the stores
- Delivered store-specific floor plan solutions based on the category space allocation.
- Execution of strategies for category adjacencies in the modular relays
- Identified and effectively communicated departmental category improvements for the modular relays
Education
Associate of Science - Business-Entrepreneurship
Northwest Arkansas Community College
Bentonville, AR01.2017
Skills
- Strong leadership, communication, and organizational skills
- Driven to succeed; with strong interpersonal and negotiation skills
- Complex Problem-solving
- Case management
- Time management
- Customer service
- Decision-making
- Proficient in Microsoft programs: Word, Access, Excel, PowerPoint, etc
- Proficient in Human Resources programs: Evergreen Req, ABSS, Escreen, GSR
- Proficient in Category Space programs: Profloor, IKB, Retail Link, SET , ROC, DWG
- Proficient in Sam’s Club Dot Com programs: Right Now, CSC, OMS, Slack, Accertify, Citrix
- Proficient in Claims management programs- Clearsight, Evidence Repository, RMO, ELT, Tableau, CareMC , Counsel Link
Accomplishments
Award for leading store training project for Workman's Comp Insurance across Walmart store's , Sam's Clubs and Distribution Centers across the state of Colorado.
Results- increase in compliance and partnering with Market Managers/ Store Managers to increase safety for associates and decrease injuries.
Collaborated with Senior Management to help lead Sam's Club Dedicated Case Managers project.
Lead monthly Medical Management meetings for my team, partnering with in house nurses to ensure quality case management for associates while keeping Walmart's best interest in mind.
Certification
- Arkansas Insurance License
- Colorado Insurance License
- Oklahoma Insurance License
Timeline
Case Manager 2- Walmart Claims Services
Walmart Stores, Inc.
10.2020 - Current
Case Manager 1- Walmart Claims
Walmart Stores, Inc.
05.2018 - 10.2020
Case Manager – Walmart Claims
Walmart Stores, Inc.
11.2017 - 05.2018
Business Operations Specialist
Walmart Stores, Inc.
11.2016 - 01.2018
HR Coordinator
Walmart Stores, Inc.
10.2016 - 11.2016
Category Floor Planning Specialist I, Store Layout
Walmart Stores, Inc.
03.2016 - 10.2016
Associate of Science - Business-Entrepreneurship
Northwest Arkansas Community College
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