Heather Alvey
Ola
Summary
8 year of experience as a caring teacher. 10 plus years with customer service. Motivated exhibiting strength in critical thinking and problem solving, Gradated with a EMR certificated.
Overview
14
14
years of professional experience
Work History
Financial Clerk
Millard Herny Clinic
2023.07 - 2023.11
- Operated computers programmed with accounting software to record, store and analyze information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Teacher
Yell County Special Services
2015.08 - 2023.05
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Customer Service Representative
Amazon
2010.03 - 2015.08
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Certificate - Electronic Medical Records
Penn Foster College
Scottsdale, AZ06.2023
Skills
- Customer Service
- Call Center Operations
- Data Entry
- Administrative Support
- Clerical Support
- Child Development
Timeline
Financial Clerk
Millard Herny Clinic
2023.07 - 2023.11
Teacher
Yell County Special Services
2015.08 - 2023.05
Customer Service Representative
Amazon
2010.03 - 2015.08
Certificate - Electronic Medical Records
Penn Foster College