Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Bosarge

Harrison,Arkansas

Summary


Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

9
9
years of professional experience

Work History

Office Administrator

Semo Gas Stations LLC
02.2023 - Current
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Reconciled account files and produced monthly reports.
  • Interceded between employees during arguments and diffused tense situations.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Office Administrator

White Oak Moark LLC
01.2017 - 01.2023
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Reconciled account files and produced monthly reports.
  • Interceded between employees during arguments and diffused tense situations.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.

Education

High School Diploma -

Harrison High School
Harrison, Ar
05.1999

Skills

  • Bookkeeping
  • Mail handling
  • Database entry
  • Spreadsheet development
  • Scheduling
  • Telephone reception
  • Business administration
  • Customer relationship management (CRM)
  • Expense reporting
  • File maintenance
  • Processing expenses
  • File organization
  • Scanning and copying
  • Billing and coding
  • Document management

Timeline

Office Administrator

Semo Gas Stations LLC
02.2023 - Current

Office Administrator

White Oak Moark LLC
01.2017 - 01.2023

High School Diploma -

Harrison High School

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Heather Bosarge