Heather Copeland
Mabelvale
Summary
Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.
Specialized in providing high-quality service in fast-paced restaurant environments. Possess strong knowledge of food and beverage pairings, with demonstrated ability to manage multiple tables efficiently. Skilled in customer relationship management, problem-solving, and teamwork. Previous roles have resulted in improved customer satisfaction ratings and repeat patronage.
Overview
1
1
year of professional experience
Work History
Restaurant Server
Applebee's Bar and Grill
Benton
01.2025 - 04.2025
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Complied with safety procedures when handling food items or cleaning materials.
- Greeted and seated customers promptly, courteously, and professionally.
- Addressed complaints to kitchen staff and served replacement items.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Greeted customers, answered questions and recommended specials to increase profits.
Restaurant Team Member
McDonald's
Benton
08.2024 - 12.2024
- Bussed, cleared, and reset tables as needed throughout shift.
- Refreshed inventory supplies for drink and napkin stations.
- Operated POS terminals to input orders, split bills and calculate totals.
- Prepared food items such as salads, sandwiches, desserts, as needed.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Filled and served various beverages for customers.
- Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Replenished condiments and other supplies at tables and stations.
- Maintained clean and organized work area at all times.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Collected money, made change and counted out register at end of shift.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Followed health code regulations when handling food items safely.
- Assisted in taking customer orders and providing recommendations.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
Stocker
Goodwill
Bryant
03.2024 - 05.2024
- Inspected stock for damage or defects and reported issues to management.
- Updated products with new pricing or temporary promotion signs to increase sales.
- Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
- Organized storage areas for efficient use of space.
- Stamped price tags on merchandise, referring to official price lists.
- Stocked shelves with newly arrived products.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Maintained accurate inventory levels through regular stock checks.
- Maintained a neat, clean and orderly warehouse environment at all times.
Education
GED -
State of Arkansas
West Memphis, AR01-2019
Skills
- POS terminal operation
- Customer service
- Menu knowledge
- Inventory management
- Food safety compliance
- Effective communication
- Team collaboration
- Time management
- Problem resolution
- Attention to detail
- Customer engagement
- Adaptation to feedback
- Process payments
- Front-of-house display creation
- Reliable and responsible
- Cool under pressure
- Safe food handling
- Bus tables
- Point of sale operation
- Table setting knowledge
- POS system operation
Timeline
Restaurant Server
Applebee's Bar and Grill
01.2025 - 04.2025
Restaurant Team Member
McDonald's
08.2024 - 12.2024
Stocker
Goodwill
03.2024 - 05.2024
GED -
State of Arkansas