Heather Dawson
Blytheville,AR
Summary
Experienced healthcare professional prepared for this role. Proven ability to provide high-quality patient care with strong clinical skills in administering medications, monitoring vital signs, and assisting with daily activities. Known for strong collaboration with medical teams, adapting to changing needs, and achieving positive outcomes. Reliable, compassionate, and skilled in patient communication and support.
Overview
24
24
years of professional experience
Work History
LPN (Licensed Practical Nurse)/Urgentivist
Optum Health United Health Care
03.2023 - Current
- Urgent at home visits to prevent patients from having to go to an ER or urgent care
- At home service that includes lab collection, assessment of illnesses, relaying information to doctor or nurse practitioner, patient care, charting in EMR, getting vitals and being an advocate for patients
- Outside of patient care, being a part of a team and developing solutions and goals to become successful
- Efficient in excel, word and PowerPoint
LPN (Licensed Practical Nurse)
Wagner Medical Clinic
05.2016 - 03.2023
- Clinical nurse responsible for patient care in a facility if multiple providers
- Draw labs
- Input triage information into EMR
- Manage prior authorizations with insurance providers
- Consult with patients concerning lab work and follow-up care
- Perform office material ordering and inventory data
- Oversee prescription refills with pharmacies and hospitals
- Conducted patient assessments utilizing handheld diagnostic devices.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Performed wound care treatments using sterile techniques, promoting healing and preventing complications.
- Improved patient outcomes by providing high-quality nursing care and closely monitoring vital signs.
- Demonstrated adaptability in working with diverse patient populations across various healthcare settings.
- Provided emotional support to patients and families during difficult times, fostering positive relationships built on trust and compassion.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Documented patient information using healthcare management software.
- Educated patients on medication management and lifestyle adjustments.
- Collaborated with healthcare team to develop patient care plans.
- Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
- Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
Licensed Sales Representative
STATE FARM INSURANCE-FINANCIAL SERVICES AGCY
08.2001 - 11.2009
- Licensed sales representative for local State Farm agent
- Quoted and wrote life, health, auto and homeowners insurance
- Applied payments
- Created and reviewed sales reports
- Promoted products and services using upselling and other sales strategies.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Provided coverage option information to assist clients in protecting assets.
- Exceeded corporate quotas for monthly policy sales.
- Utilized targeted email campaigns and cold calling to increase revenue.
Education
Licensed Practical Nursing -
Arkansas Northeastern College
Blytheville, AR06.2014
Skills
- Communication skills
- Leadership
- Physical examinations
- Documentation review
- Microsoft word
- Computer literacy
- Customer service
- Microsoft excel
- Time management
- Patient Care
Timeline
LPN (Licensed Practical Nurse)/Urgentivist
Optum Health United Health Care
03.2023 - Current
LPN (Licensed Practical Nurse)
Wagner Medical Clinic
05.2016 - 03.2023
Licensed Sales Representative
STATE FARM INSURANCE-FINANCIAL SERVICES AGCY
08.2001 - 11.2009
Licensed Practical Nursing -
Arkansas Northeastern College
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