Heather Hess
Wynne
Summary
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented. Motivated jobseeker looking to obtain a new, challenging position. Works well under pressure, adaptable, and ready to be a strong team player.
Overview
8
8
years of professional experience
Work History
Sales Associate
Apex Communications - AT&T
04.2025 - Current
- Enhanced customer engagement through personalized service and product recommendations.
- Managed inventory levels to optimize stock availability and minimize shortages.
- Conducted product demonstrations to educate customers and drive sales.
- Resolved customer complaints effectively, ensuring high satisfaction rates.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Customer Service Representative
Lincare
10.2021 - 09.2024
- Resolved customer inquiries efficiently through multiple communication channels, enhancing overall satisfaction.
- Developed comprehensive knowledge of products and services, providing accurate information to customers.
- Assisted in training new team members on customer service protocols and system navigation.
- Managed order processing and returns, ensuring timely resolution of issues for customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Server
Mike's Family Restaurant
06.2021 - 07.2021
- Followed all safety, sanitization, and food handling guidelines.
- Delivered food and beverages quickly to customers.
- Explained details of new menu items, seasonal, and daily specials.
- Processed payments as credit card transactions, gift cards, or cash transactions.
- Minimized complaints by keeping drinks full and delivering correct orders.
- Increased bill totals by suggesting drinks, desserts and other add-on purchases.
- Managed billing and payments with POS system and accurate order input.
- Satisfied customers with fast, friendly and knowledgeable support.
- Supported team consistently, helping with hostess, food delivery and bussing needs.
Hotel Front Desk Clerk
Days Inn
08.2017 - 04.2021
- Made and confirmed reservations.
- Greeted, registered, and assigned rooms to guests of hotels or motels.
- Managed reservations, check-in and check-out procedures within hotel system.
- Improved stays, recommending local attractions and dining establishments.
- Satisfied guest needs with prompt, knowledgeable service.
- Assisted guests by addressing special requests for specific accommodations and presenting alternative options when requests cannot be met.
- Greeted and welcomed hotel guests with energy, enthusiasm, and professionalism.
- Informed supervisor of escalated problems or unusual matters to promote prompt corrective action.
- Offered professional first impression to all guests by keeping reception area clean and neat.
Education
High school -
Wynne High school
Wynne, AR05.2014
Skills
- Payment processing
- Positive and professional
- Calm demeanor
- Multitasking
- Team member support
- Strong communication
- Conflict resolution
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Reliable and punctual
- Exceptional customer service
Timeline
Sales Associate
Apex Communications - AT&T
04.2025 - Current
Customer Service Representative
Lincare
10.2021 - 09.2024
Server
Mike's Family Restaurant
06.2021 - 07.2021
Hotel Front Desk Clerk
Days Inn
08.2017 - 04.2021
High school -
Wynne High school