Heather McPherson
BLYTHEVILLE
Summary
Results-driven Sales Representative skilled in achieving customer retention goals through relationship building and extensive product knowledge. Demonstrated talent in inventory management and documentation, contributing to enhanced sales performance. Committed to delivering exceptional customer service and fostering positive experiences while adapting to new challenges.
Overview
2
2
years of post-secondary education
10
10
years of professional experience
Work History
Salesperson
Waffel House
Hernando
06.2016 - Current
- Cultivated key customer relationships, resulting in increased sales.
- Processed customer orders accurately through point-of-sale system.
- Engaged with customers to identify needs, enhancing their overall shopping experience. to foster positive experiences.
- Resolved customer inquiries and issues promptly, improving overall satisfaction.
- Resolved customer complaints promptly and efficiently.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Trained new team members on service procedures and product knowledge.
- Assisted customers in selecting menu items and making informed choices.
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
Education
Tn. License - Cosmetology
Genesis Career College
Cookeville, TN 03.2010 - 09.2011
Horn Lake High School
Hernando, MississippiLicense - Cosmetology
Genesis Career College
Cookeville, TNSkills
- Product knowledge
- Sales forecasting
- Order processing
- Inventory management
- Customer management
- Visual merchandising
- Customer engagement
- Team collaboration
- Training and mentoring
- Problem solving
- Conflict resolution
- Relationship building
- Communication effectiveness
Affiliations
I have many interests such as competitive bodybuilding, DYI projects, Sports and Outdoor Activities to name a few.
References
References available upon request.
Timeline
Salesperson
Waffel House
06.2016 - Current
Tn. License - Cosmetology
Genesis Career College
03.2010 - 09.2011
Horn Lake High School
License - Cosmetology
Genesis Career College