Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Orr

Farmington

Summary

Driven, self-motivated professional with dependable, goal-oriented nature looking to expand professional horizons. Help day-to-day operations by pulling my weight on team and completing tasks in compliance with company policies, ethics, culture, and standards. Focused on helping the business achieve both short-term and long-term goals.

Overview

9
9
years of professional experience

Work History

Teller Services

Legacy National Bank
10.2024 - Current
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Processed customer transactions promptly, minimizing wait times.

Retail Banker

The Bank Of Fayetteville
04.2023 - 10.2024
  • Assist customers with account inquiries, deposits, withdrawals, transfers, loan applications, and other transactions as needed.
  • Provide excellent customer service by promptly responding to telephone inquiries concerning account information or bank services.
  • Maintain up-to-date knowledge of bank policies and procedures in order to effectively respond to customer questions.
  • Explain bank products and services offered in detail so that customers can make informed decisions.
  • Resolve customer complaints quickly and efficiently while maintaining a professional attitude.
  • Identify cross-selling opportunities to meet customer needs and referred products to increase sales volume.
  • Adhere to strict security protocols regarding customer information and confidentiality.
  • Perform teller duties such as cashing checks, accepting deposits and payments, processing money orders and wire transfers.
  • Process new accounts including checking, savings, certificates of deposit, and IRAs.

Food Delivery Driver

DoorDash
09.2019 - 04.2023
  • Ensured that the correct order was delivered to the customer.
  • Answered customer inquiries regarding menu items, prices and availability.
  • Recorded accurate mileage log information during each shift.
  • Followed all safety protocols while driving.

AutoCAD Drafter

01.2018 - 08.2019
  • Communicated effectively with clients and colleagues throughout the design process.
  • Troubleshot problems related to AutoCAD files within a team environment.
  • Maintained organized archives of completed design projects.
  • Edited existing CAD documents to meet project requirements.
  • Developed accurate and detailed CAD drawings from sketches, specifications, and other data sources.

Customer Service Representative

Arkansas Blue Cross Blue Shield
08.2017 - 12.2017
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved customer complaints promptly and efficiently.

Residential Team Leader

Upscale Office Cleaning
10.2016 - 07.2017
  • Assisted in the recruitment process by interviewing candidates and making hiring decisions.
  • Created training materials for new employees on policies, procedures, and job expectations.
  • Performed administrative tasks such as scheduling shifts or ordering supplies as needed.
  • Evaluated employee performance on a regular basis and provided feedback as needed.
  • Provided guidance, support, and direction to team members in order to ensure successful outcomes.
  • Monitored daily operations and ensured compliance with company policies and procedures.

Education

Bachelor Of Science - Business Administration and Management

University Of Arkansas
Fayetteville, AR
12.2024

Associate Of Applied Science - Computer Programming

NWACC
Bentonville, AR
01.2016

Skills

  • Communication
  • Leadership
  • Management
  • Business Ethics
  • Computer Skills
  • Customer Service
  • Customer Relations
  • Account Retention
  • Account Security
  • Strong work ethic
  • Professionalism and courtesy

Timeline

Teller Services

Legacy National Bank
10.2024 - Current

Retail Banker

The Bank Of Fayetteville
04.2023 - 10.2024

Food Delivery Driver

DoorDash
09.2019 - 04.2023

AutoCAD Drafter

01.2018 - 08.2019

Customer Service Representative

Arkansas Blue Cross Blue Shield
08.2017 - 12.2017

Residential Team Leader

Upscale Office Cleaning
10.2016 - 07.2017

Associate Of Applied Science - Computer Programming

NWACC

Bachelor Of Science - Business Administration and Management

University Of Arkansas

Similar Profiles

CREATE PROFILE
Heather Orr