Heather Pack
Summers
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Sonic drive-in
01.2023 - Current
- Maintained up-to-date knowledge of company products and services
- Communicated regularly with customers to gain insights into their needs
- Managed customer service inquiries and complaints in a timely manner
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Delegated work to staff, setting priorities and goals
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Cook
Tony's Bugers
03.2021 - 04.2022
- Labeled and dated food, keeping refrigerators and freezers neat
- Ensured that all dishes were served promptly at correct temperatures
- Ability to follow instructions accurately and work independently or as part of a team
- Performed daily cleaning duties such as sanitizing surfaces and washing dishes
- Adept at multitasking in a fast-paced environment.
Cook/waitress
Burger Land
06.2016 - 01.2021
- Regularly checked on customers' satisfaction during meal service, addressing any issues or concerns quickly
- Restocked condiments such as sugar packets, salt shakers, napkins, as needed
- Ensured cleanliness of tables before seating new guests
- Cooked food according to recipes set by establishment.
Education
Homeschooled
Prairie Grove, ARSkills
- Product and service knowledge
- Money Handling
- Staff Supervision
- Customer Relations
Timeline
Assistant Manager
Sonic drive-in
01.2023 - Current
Cook
Tony's Bugers
03.2021 - 04.2022
Cook/waitress
Burger Land
06.2016 - 01.2021
Homeschooled
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