Summary
Overview
Work History
Skills
Languages
Timeline
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Hector Daniel Chiaramoni

Buenos Aires

Summary

Proven expertise in Account Management and Problem-Solving, honed at IBM and Kyndryl, with a track record of enhancing customer service through technical support and cross-functional collaboration. Successfully implemented IT solutions, leading to significant improvements in service desk operations. Skilled in complaint handling, demonstrating a commitment to excellence and results.

Overview

14
14
years of professional experience

Work History

Customer Service Coordinator

Kyndryl
08.2021 - Current

Currently IT Help Desk, for the Santander Uruguay account.

  • Customer service by phone/ E-mail / Chat.
  • IT Solutions/ Active Directory/ Service Desk solutions
  • Collaborated with cross-functional teams to identify areas of improvement and implement effective solutions.

Customer Service Specialist

IBM
12.2010 - 07.2021

I have worked in several Accounts in the Customer Service/Service Desk area.

Accounts:

  • Celestica Mexico(2010-2012) : Account Coordinator/Team leader Backup
  • Philips Latam(2012-2015): Focal Country for Chile and Argentina.

Account Coordinator.

  • Monsanto Argentina (2015-2020): Focal Country for Supplies

Team Leader Backup.

  • Santander Uruguay (2020-2021): Customer Service

Account Coordinator

Skills

  • Account Management
  • Complaint Handling
  • Problem-Solving
  • Cross-Functional Collaboration
  • Technical Support
  • Customer Service

Languages

Spanish
Native language
English
Advanced
C1

Timeline

Customer Service Coordinator

Kyndryl
08.2021 - Current

Customer Service Specialist

IBM
12.2010 - 07.2021

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Hector Daniel Chiaramoni