Helena Fowler
Springdale
Summary
Dynamic Financial Center Assistant Manager with four years of dedicated experience, complemented by over ten years in the retail industry as a General Manager. Proven strengths in business analysis, training, and launching new initiatives, alongside a passion for developing talent within teams. Eager to leverage expertise in teaching and people development to drive growth and success for the organization. Committed to fostering a collaborative environment that enhances employee performance and contributes to overall business objectives.
Overview
14
14
years of professional experience
Work History
Financial Center Assistant Manager
Bank of America
Bentonville, AR
09.2022 - Current
- Oversaw daily operations, ensuring compliance with banking regulations and policies.
- Implemented process improvements, enhancing customer service efficiency and satisfaction.
- Facilitated onboarding and training processes for new hires.
- Analyzed performance metrics to identify trends and optimize branch productivity.
- Coordinated scheduling and staffing to align with peak business hours, improving service levels.
- Cultivated relationships with clients to enhance loyalty and drive business growth initiatives.
- Provided exceptional support to the Center Manager in their absence, seamlessly assuming managerial responsibilities when required.
General Manager
Ulta Beauty
Rogers, AR
08.2016 - 09.2022
- Directed operational strategies to enhance customer satisfaction and drive sales growth.
- Implemented training programs that improved staff performance and product knowledge.
- Established performance metrics to monitor team achievements and identify areas for improvement.
- Executed promotional campaigns to increase customer engagement.
- Fostered a culture of collaboration, encouraging innovative solutions to meet business objectives.
- Managed employee reviews, training, and schedules.
- Drove year-over-year business growth while leading operations
Operations Manager
Ulta Beauty
Rogers, AR
04.2012 - 08.2016
- Streamlined inventory management processes, reducing stock discrepancies and improving order fulfillment efficiency.
- Led cross-functional teams to enhance operational workflows and drive process improvements across departments.
- Implemented training programs for staff, fostering development and ensuring adherence to company standards.
- Analyzed performance metrics to identify areas for improvement
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Education
Bachelor of Science - Music Business
University of Arkansas
Fayetteville05-2010
Skills
- Proficient in all Microsoft Word, Excel, and PowerPoint
- Team management
- Employee relations
- Sales strategies
- Staff training/development
- Operational efficiency
Accomplishments
- Bank of America Pinnacle Award Winner - 2025
- Ulta Beauty Circle of Excellence Award - Ranking in the top 10% of the company in retail to budget, salon budget, and Loyalty conversion in 2014 & 2015
Timeline
Financial Center Assistant Manager
Bank of America
09.2022 - Current
General Manager
Ulta Beauty
08.2016 - 09.2022
Operations Manager
Ulta Beauty
04.2012 - 08.2016
Bachelor of Science - Music Business
University of Arkansas
AWARDS
Bank of America Pinnacle Award Winner - 2025
Ulta Beauty Club of Excellence, Ranking in the top 10% of the company in retail to budget, salon budget, and Loyalty conversion in 2014 & 2015
EXTENDED ROLE
- Retail Market Trainer 2019-2021
- This is a 2 year extended role for a general manager to oversee and manage all compliance for all store in the district. Completed all training for new programs and company initiatives for the GM groups. Oversaw onboarding and training for all newly hired or promoted managers in all stores across the district.
- Business Market Trainer 2018-2019
- An extended role for a general manager. This role focused on educating the entire district on business acumen. I focused on educating associate managers in the district on educating on all reporting and how to use it to drive the business. It also focused on flawless execution of events in all stores.