Helena Roberts
Fayettevile
Summary
Communicative Customer Service Executive experienced in solving problems and building great client rapport. An enthusiastic team player. Pursuing a new position where hard work and honesty will be valued.
Overview
10
10
years of professional experience
Work History
Hostess and Chef
Ohana Poke
10.2024 - Current
- Maintained a clean, organized storefront and dining area to ensure customer satisfaction.
- Engaged guests in friendly conversation to create a welcoming atmosphere.
- Greeted customers and presented menus to enhance dining experience.
- Handled cash payments and reconciled daily transactions with accuracy.
- Communicated effectively with kitchen staff regarding customer orders to improve service flow.
- Resolved customer complaints swiftly and professionally to uphold service standards.
- Assisted in preparing restaurant for opening and closing shifts, ensuring operational readiness.
Private Babysitter
Private Client
01.2016 - Current
- Provided care for multiple families, ensuring safety and well-being of children.
- Prepared meals and snacks according to parents' instructions.
- Maintained cleanliness by tidying toys and washing dishes after meal preparation.
- Organized engaging activities including games, arts and crafts, and outdoor play.
- Instructed children on personal hygiene practices such as tooth brushing and hand washing.
- Developed strong relationships with families through consistent communication regarding children's progress.
- Performed diaper changes and assisted with potty training for toddlers.
- Entertained children through storytelling, singing, and music activities.
Property Manager
The Hideout
Eureka Springs
02.2022 - 06.2024
- Managed private campground and cabin area, ensuring cleanliness and guest readiness.
- Conducted thorough cleaning, including vacuuming and sanitizing for optimal guest experience.
- Performed periodic inspections to verify compliance with safety regulations and tenant requirements.
- Coordinated vendor services for repairs, renovations, and landscaping projects.
- Advised property owners on enhancements to increase property value.
- Resolved resident complaints and expedited maintenance requests for timely solutions.
- Established strong relationships with service vendors, overseeing billing statement submissions.
Construction
Private Contract
Pittsburgh
06.2023 - 08.2023
- Managed construction projects from conception to completion, ensuring adherence to timelines and budgets.
- Erected scaffolding to support various construction activities.
- Assisted tradespeople in executing tasks, enhancing team efficiency.
- Completed demolition of existing structures to facilitate new builds.
- Performed repairs on construction equipment to maintain operational efficiency.
- Executed tasks such as painting, staining, drywall installation, and plastering.
- Lifted up to 60 lbs, demonstrating physical capability in demanding environments.
- Maintained cleanliness on job sites by removing debris.
Barista
Barnes & Noble
10.2022 - 05.2023
- Worked as a barista in the Barnes and Noble storefront.
- Crafted and served signature drinks and food products.
- Responsible for customer service, food preparation, restocking both cafe and toy area, and stage area.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Created promotional displays for advertising special events or promotions at the cafe.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Ground beans for espresso shots according to individual customer specifications.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
Forestry Intern
US Forest Service
Idaho Springs
05.2022 - 09.2022
- Executed daily tasks including truck operation on narrow mountain roads and site maintenance.
- Conducted vehicle safety checks to ensure operational reliability at all sites.
- Provided information about natural and cultural resources to enhance visitor experience.
- Opened, closed, and maintained fee and natural areas for public access.
- Facilitated reservations and established connections between community members.
Kitchen Staff, Waitress and Hostess
Casa Brazil
Pittsburgh
05.2021 - 09.2021
- Executed 6-7 hour shifts in fast-paced environment.
- Managed take-out orders, food preparation, and fry station operations.
- Ensured customer satisfaction by checking in during meal service.
- Efficiently organized take-out orders based on customer preferences.
- Bussed tables to maintain cleanliness during peak hours.
- Assisted with seating guests at tables or booths as required.
Camp Counselor
J&R Day Camp
Pittsburgh
06.2020 - 07.2020
- Camp counselor at J&R day camp five days a week.
- Supervised large groups of children ages 6-12.
- Responsibilities included leading and supervising activities, team building exercises, supervising aquatic activity, and flexibility to rotating roles.
- Monitored camper behaviors during meals ensuring proper hygiene habits were followed.
- Organized and supervised camp activities such as swimming, canoeing, arts and crafts, hikes, and sports.
- Enforced safety rules while supervising high ropes course activities such as zip lining and rock climbing walls.
Employee and Server
LaScola's Italian Ice and Custard
Pittsburgh
06.2018 - 08.2018
- Greeted customers and managed register transactions efficiently.
- Served patrons while maintaining high service standards.
- Executed opening and closing duties, including setting up dining area and restocking supplies.
- Maintained cleanliness and organization of shop throughout operational hours.
Education
Bachelor of Arts - English
University of Arkansas
06-2027
High Honors Graduate - International Baccalaureate diploma advanced coursework
Barack Obama Academy of International Studies
01.2021
Service And Extracurriculars
- TRRA Adaptive Rowing volunteer & team member, 2016-01-01, 2020-12-31, Volunteered weekly with an adaptive rowing team, leading practice with both mentally and physically handicapped athletes. Provided one on one coaching, assistance with equipment, traveling and supervising away races.
- Varsity member on an all girls rowing team, Practiced four to five times a week. Competed in races across the east coast, earning multiple medals.
Awards
- Three Rivers Rowing: Coach's Rower of the Year, 2017-01-01
- High Honor Roll, 2014-01-01, 2021-12-31
- National Honors Society, 2017-01-01, 2023-12-31
References
- Sophia Sunseri, Construction Overseer, Air BnB, (412) 404 7773
- Melissa Meridith, Owner, The Hideout, (479) 282 8053
- Madeline Safe, Manager, US Forest Service, (716) 392 0193
Languages
French
Limited
Timeline
Hostess and Chef
Ohana Poke
10.2024 - Current
Construction
Private Contract
06.2023 - 08.2023
Barista
Barnes & Noble
10.2022 - 05.2023
Forestry Intern
US Forest Service
05.2022 - 09.2022
Property Manager
The Hideout
02.2022 - 06.2024
Kitchen Staff, Waitress and Hostess
Casa Brazil
05.2021 - 09.2021
Camp Counselor
J&R Day Camp
06.2020 - 07.2020
Employee and Server
LaScola's Italian Ice and Custard
06.2018 - 08.2018
Private Babysitter
Private Client
01.2016 - Current
Bachelor of Arts - English
University of Arkansas
High Honors Graduate - International Baccalaureate diploma advanced coursework
Barack Obama Academy of International Studies
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