Hiane Lizardo Morais
Buenos Aires
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in this position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
Document Service Analyst
BM Global Services Buenos Aires
04.2023 - Current
- Create/edit/format/compare documents using the Office suite and PDF editing tools.
- Audio/video transcription.
- Creation of agendas, banners and presentations
- Managed and coordinated service teams to achieve successful completion of service projects.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Assessed customer needs and developed solutions to meet their needs.
Administrative Assistant of Personal Department
Pavibra Engenharia LTDA
02.2020 - 02.2022
- Carry out personal department processes for electrical and civil works at VALE S.A, especially benefits management.
- Led and managed operational and strategic planning, fiscal management and administrative oversight of facilities, equipment and personnel.
- Delivered human resources financial support by certifying and processing payroll, completing deposits, performing pay adjustments and promptly distributing checks.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Organized and updated databases, records and other information resources.
Hotel Assistant
Hazelbook House
05.2019 - 01.2020
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Worked with chef to prepare daily food specials and other supplies.
Supervisor
MGS Administration and Services
06.2017 - 04.2019
- Team supervision, Personal Department, organization and monitoring of events.
Intern
Municipal City Hall of Timoteo
08.2016 - 01.2017
- Civil engineering intern in the construction inspection area.
Educational Assistant
PROMINAS School
05.2014 - 01.2016
- Student service, registration records, issuance of slips, formatting of didactic material, correction of tests, creation of spreadsheets, among others.
Administrative Assistant (Human Resources management and Personal Department Assistant)
JMF Organizations
04.2012 - 07.2013
- Human Resources management, auxiliary of Department Assistant, customer service, cash operation, making posters, among others.
Intern
Brazilian Post and Telegraph Company (CORREIOS)
01.2010 - 01.2012
- Pre-service to customers, registration in computerized systems, filling, conference and organization of documents, seal and sorting of letters and opening bank accounts.
Education
MBA in People Management and Human Resources -
UCAM - PROMINAS
Coronel Fabriciano, Minas Gerais01.2023
General English and Cambridge Preparation (25 weeks) -
IBAT College
Dublin, Ireland11.2019
Bachelor of Civil Engineering -
Catholic University Center of the East of Minas Gerais (UNILESTE)
Coronel Fabriciano, Minas Gerais07.2017
Future Engineers Program: Behavioral Competencies -
Industry Social Service and Federation of Industries of Minas Gerais SESI/FIEMG
07.2017
Professional Training in Financial Mathematics and Statistics -
UCAM - PROMINAS
12.2016
Conversation And Professional English Course -
Wizard: Language School
12.2016
Professional Training in English -
UCAM - PROMINAS
07.2015
Professional Training in Spanish -
UCAM - PROMINAS
07.2015
Skills
- Administration of Jobs and Salaries
- Team Supervision and Management
- Administrative Routines
- Organizational Behavior
- Business Communication
- Benefits Management
- Event Monitoring
- Microsoft Windows
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
- Notions of Law
- Globalized Thinking
- Recruitment and Selection
- Training and Development
- Quality Assurance
- Time Management
- Continuous Improvement
- Business Analysis
- Agile Methodologies
- Workflow Analysis
- Customer Service
- Data Visualization
- Team Collaboration
- Conflict Resolution
- Stakeholder Engagement
- Staff Supervision
- Contract Management
Personal Information
- Place of Birth: Ipatinga, Minas Gerais
- Date of Birth: 04/23/94
- Gender: Female
- Nationality: Brazilian
- Driving License: B
Hobbies and Interests
- Cooking
- Reading
- Healthy life
- Photography
Languages
Portuguese
Proficient
C2
English
Advanced
C1
Spanish
Upper intermediate
B2
Timeline
Document Service Analyst
BM Global Services Buenos Aires
04.2023 - Current
Administrative Assistant of Personal Department
Pavibra Engenharia LTDA
02.2020 - 02.2022
Hotel Assistant
Hazelbook House
05.2019 - 01.2020
Supervisor
MGS Administration and Services
06.2017 - 04.2019
Intern
Municipal City Hall of Timoteo
08.2016 - 01.2017
Educational Assistant
PROMINAS School
05.2014 - 01.2016
Administrative Assistant (Human Resources management and Personal Department Assistant)
JMF Organizations
04.2012 - 07.2013
Intern
Brazilian Post and Telegraph Company (CORREIOS)
01.2010 - 01.2012
MBA in People Management and Human Resources -
UCAM - PROMINAS
General English and Cambridge Preparation (25 weeks) -
IBAT College
Bachelor of Civil Engineering -
Catholic University Center of the East of Minas Gerais (UNILESTE)
Future Engineers Program: Behavioral Competencies -
Industry Social Service and Federation of Industries of Minas Gerais SESI/FIEMG
Professional Training in Financial Mathematics and Statistics -
UCAM - PROMINAS
Conversation And Professional English Course -
Wizard: Language School
Professional Training in English -
UCAM - PROMINAS
Professional Training in Spanish -
UCAM - PROMINAS
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