Hilda Salazar

• Contacted customers about potential service upgrades, new services and account changes.
• Recommended improvements in service and billing methods to management to prevent future problems.
• Utilized job-related software to prepare change of address records and issue service discontinuance orders.
• Collected deposits or payments and arranged for billing.
• Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
• Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.
• Handled escalated customers And worked promptly to find a resolution for their concerns.

• Specialize and understanding Waste Operations and recycling in a fast-paced environment. Overlooking both Sam’s Club and Walmart programs.

• Directing the best options on support; identifying scopes of work, engaging other parties/teams, considering budgeting expenses, analyzing data, and providing the best support for stores based off scenarios.

• Knowledgeable in extensive trades and programs. Providing support when managers are absent, emergencies, and weekend support.

• Providing white glove customer service for teams on all ends. Provide guidance to the stores to prevent extensive fines.

• Proactively having multiple solutions to ensure if problems occur deadlines are still met and resolved.

• Coordinating with teams for installs, following up, resolving repairs, and providing a resolution to meet project deadlines.

• Researching, investigating, and gathering information before acting and deciding what best supports and benefits the stores.

• Documenting, analyzing, and updating data for team’s reference.

• manage our emergency portable program for stores that were in need of service. Dispatched and removed the units in a timely manner.

• Direct point of contact for escalated customers.
• Insure that all appointments are on time and meet customer expectations.
• Communicate with corporate and local distribution managers via email/phone to assure the ultimate customer satisfaction. Support and guide customers through issues concerning their purchase.
• Record/update data on each customer.
• As a supervisor I helped train new employees I was also assisting anyone who needed help throughout the day whether it was issues concerning customer or regulations set for us to follow.
• I was able to multitask my work orders and made myself available to any coworker who needed my assistance.

• Responded to inquiries and issues

• Maintain communication with coworkers as well as customers, making sure all issues are resolved in

a timely manner.

• Providing feedback to the appropriate corespondents.

• Schedule appliance/furniture deliveries and installations. Monitor all appointments in the region of New York and Missouri.