Hjena Carroll
Little Rock
Summary
A dedicated healthcare specialist and skilled professional with a strong background in customer service, administrative tasks, and healthcare support. Proficient in intelligence gathering, management settings, and computer use. Excellent verbal communication and organizational skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Healthcare Specialist
Arkansas Department of Health Services
06.2023 - Current
- - Supported medical staff in implementing patient care plans
- - Maintained electronic health records and processed medical orders
- - Delivered outstanding service to patients through communication and coordination
Customer Service Representative
Sutter Health Shared Services
10.2021 - 04.2023
- - Resolved customer concerns and inquiries
- - Managed departmental operations and supported workflow efficiency
- - Assisted over 100 customers daily, both in-person and by phone
- - Maintained accurate records using computer systems
Front Office Operator
Arkansas Department of Corrections
11.2019 - 07.2021
- - Handled inquiries from the public, staff, inmates, and visitors
- - Maintained accurate call logs and operated PBX systems
Department Manager
Walmart Supercenter
03.2016 - 11.2019
- - Coordinated smooth department receiving, inventory storage, and product flow
- - Collaborated with management to create daily and weekly sales plans
- - Managed personnel issues with motivational and disciplinary strategies
Education
Diploma -
Pine Bluff High School
Pine Bluff, ARCertificate - Dental Hygiene
Little Rock School of Dental Assistant
Little Rock, AR09.2021
Skills
- - Verbal Communication
- - Strong Organizational Skills
- - Intelligence Gathering
- - Computer Proficiency
- - Administrative Support
Certification
- CPR Certification
- American Heart Association CPR and First Aid
- Issued: June 2023
- CPR Certification Link: https://ecards.heart.org/Student/ECards?cid=285FBF0A-5DA6-4E7E-B4C7-9B5C7830268E
Software
Epic
Timeline
Healthcare Specialist
Arkansas Department of Health Services
06.2023 - Current
Customer Service Representative
Sutter Health Shared Services
10.2021 - 04.2023
Front Office Operator
Arkansas Department of Corrections
11.2019 - 07.2021
Department Manager
Walmart Supercenter
03.2016 - 11.2019
Certificate - Dental Hygiene
Little Rock School of Dental Assistant
Diploma -
Pine Bluff High School
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