Holli Smith-Harrington
Little Rock
Summary
Personable and reliable individual with strong ability to connect with others and provide exceptional customer service. Understanding of basic service protocols and equipped with effective communication and problem-solving skills. Committed to contributing to positive and efficient workplace environment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Family Service Worker Specialist-Adoption Specialist
Arkansas Department of Human Services Division of Children & Family Services
06.2014 - Current
- As a Family Services Worker Specialist, I am responsible for performing investigative and differential response duties, providing supportive, protective, foster care, and adoptive services for abused or neglected children, and opening and supporting resource homes at a higher level of proficiency than a traditional Family Service Worker as a result of previous experience or other professional background in a similar field
- I am expected to take on more intensive assignments and additional duties than a traditional Family Service Worker
- I assist in recommending the opening of protective services, foster care or supportive services cases and provide direct casework service, particularly for more complicated cases than a traditional Family Service Worker may be assigned
- Other Job Duties as assigned include: developing case plans to establish goals, objectives, tasks, and time frames for all parties involved in a case; investigate or initiate a differential response for suspected child abuse and neglect complaints; assigned to assist or otherwise work in counties outside of their official station; Visits parents on a regular basis to monitor progress toward case objectives; Intervene in crisis situations, removes the child from the home if the situation is life threatening and arranges for temporary placement in resource homes or treatment facilities; Prepare court reports for custody hearings and presents testimony when necessary; Attend or conduct staff meetings to discuss investigative findings and observations and to develop and monitor case plans; Conduct home studies as needed; Recruit resource families and support traditional and kinship resource home placements; Act as lead worker by assigning and reviewing work, mentoring new employees (e.g., supporting new staff in decision making, where to find resources, how to complete encumbrances, travel reimbursement, and other forms, etc.), and providing input on employee evaluations as needed; Facilitate Safety Organized Practice (SOP) Deep Dives and related coaching activities; Provide counseling and guidance to clients in defining their needs, interests, and courses of action and refers clients to other professionals, agencies, services, or community resources appropriate to client's problems; Participate on workgroups at the local and state level; Represents the agency at the direction of his or her supervisor at community meetings such as Multidisciplinary Teams, The CALL, Project Zero, and other recruitment partner events and provides updates to supervisor; Serve as a champion in agency implementation and training efforts; Serve as an office leader regarding the use of SafeMeasures and assists supervisor with monitoring SafeMeasures, Every Day Counts data, and other management reports; Act as a peer reviewer in Quality Service Peer Reviews (QSPRs) and other continuous quality improvement (CQI) processes
School Based Mental Health Para-Professional
Ouachita Behavioral Health-Community Counseling Services
05.2011 - 06.2024
- Company Overview: Ouachita Behavioral Health-HR 501-624-7111
- As a Mental Health Para-Professional I provided educational and behavioral health supports to youth experiencing emotional disturbances in the academic setting, K-4th Grade, through mentoring and skill development
- Youth were primarily diagnosed with and SED of Attention Deficit Hyperactivity /Impulsive Disorder or Oppositional Defiant Disorder
- At this time, I worked alongside a Licensed and Certified Mental Health Therapist, where I was trained and supervised in providing one on one behavioral interventions to clients within the academic setting
- Through interventions I Assisted individual clients in learning to process and identify triggers to their behaviors while also working with them on identifying proper coping skills for self-regulation
- Through active communication I provided insight and additional observations of treatment services to all applicable treatment team members
- I assisted in constructing behavioral support plans that were designed to be age appropriate and monitored according to the client's assessed needs
- Other job requirements also included providing 4800 billable units of services per, meeting timeliness requirements by 90%, providing services based upon the assessed need of the client, providing adequate documentation of the clients' assessment, attending medical staffing's
- And implementing a therapeutic summer program to provide clients with additional therapeutic supports during the summer months
- Ouachita Behavioral Health-HR 501-624-7111
Client Services Technician
Quapaw House-Barb's Place
11.2010 - 05.2011
- As a Client Services Technician for Barb's Place I specialized in caring for pregnant women and women with children who have either lost their children to DCFS custody or who were on the verge of doing so due to a substance abuse addiction
- I worked with residents on life skills directed towards improving the health and safety of their lifestyles as well as their families
- I also coordinated services with the Drug Courts of Garland and surrounding counties to provide comprehensive after care upon discharge from treatment
Case Manager
First Step Inc.
03.2010 - 03.2011
- As a Case Manager for First Step, I served as an advocate for intellectually disabled adults living in a long-term care facility
- I managed a complex of 20 apartment units helping to teach residents life, independence, and safety skills
- I also coordinated services through local, state, and government entities while also ensuring that residents achieved independence along with a greater sense of self-worth
Childcare Assistant
Miss Bee's Childcare
10.2007 - 05.2009
- Childcare assistant to six children in the infant room
- Also served as a resource to both the toddler and pre-school rooms
- Daily task included documenting records for each child present, maintenance and housekeeping of the facility, and making sure that each child received the proper supervision, care and assistance needed outside of their home
Telecommunications Operator
Olympia Inc.
04.2006 - 06.2006
- Telecommunications operator for a market research firm
Education
Bachelor Of Applied Arts And Science - Addiction Studies Prevention
University of Central Arkansas
Conway, AR05.2009
High School Diploma -
Dumas High School
Dumas, AR05.2004
Skills
- Investigative skills
- Case management
- Behavioral intervention
- Crisis intervention
- Client advocacy
- Team collaboration
Certification
Not Provided
Accomplishments
- 2018 Children’s Advocacy Alliance Caseworker of The Year
- 2022 Area 5 DCFS Employee of The Year
Timeline
Family Service Worker Specialist-Adoption Specialist
Arkansas Department of Human Services Division of Children & Family Services
06.2014 - Current
School Based Mental Health Para-Professional
Ouachita Behavioral Health-Community Counseling Services
05.2011 - 06.2024
Client Services Technician
Quapaw House-Barb's Place
11.2010 - 05.2011
Case Manager
First Step Inc.
03.2010 - 03.2011
Childcare Assistant
Miss Bee's Childcare
10.2007 - 05.2009
Telecommunications Operator
Olympia Inc.
04.2006 - 06.2006
Not Provided
Bachelor Of Applied Arts And Science - Addiction Studies Prevention
University of Central Arkansas
High School Diploma -
Dumas High School
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