Holly Dillingham
Prairie Grove
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.
Reliable Store Manager with several years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement, and leverage substantial marketing prowess to strengthen and expand revenue streams.
Overview
8
8
years of professional experience
Work History
Store Manager
Dollar Tree
Farmington
02.2017 - Current
- Identified opportunities for cost savings through waste reduction initiatives.
- Resolved customer complaints in a timely manner.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Created weekly work schedules for store personnel.
- Trained and mentored associates to teach daily tasks and procedures.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Maintained accurate records of employee performance reviews.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Education
GED -
Shepherd High School
Shepherd, TxSkills
- Inventory management
- Financial analysis
- Employee training
- Customer service
- Visual merchandising
- Sales forecasting
- Team building
- Scheduling
- Performance evaluation
- Conflict resolution
- Store opening and closing procedures
- Strategic planning
- Multitasking and organization
- Loss prevention
- Relationship building and management
- Team leadership and coaching
Timeline
Store Manager
Dollar Tree
02.2017 - Current
GED -
Shepherd High School