Holly Ogden
Siloam Springs
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
3
3
years of professional experience
Work History
911 Telecommunicator III
Bentonville Police Department
01.2023 - Current
- Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
- Maintained accurate records of all incoming calls, ensuring thorough documentation for future reference and analysis.
- Enhanced emergency response times by efficiently gathering and disseminating critical information to first responders.
- Coordinated resources effectively during natural disasters, ensuring swift aid delivery to impacted communities.
- Built rapport with callers, establishing trust and facilitating the collection of vital information needed for an appropriate response.
- Provided compassionate assistance to distressed callers while maintaining composure under challenging circumstances.
- Collaborated with law enforcement agencies, fire departments, and EMS teams to ensure a coordinated response during multi-agency incidents.
- Served as a mentor for new hires, guiding them through on-the-job training and fostering their growth within the organization.
Assistant manager
platos cloest
05.2022 - Current
- Opening the store and registers every morning
- Making sure the store is clean and well taken care of
- Managing my associates and assigning tasks daily
- Payroll and schedule
- Making sure all customers are greeted when entering the store
- So they feel welcome
- Promoted positive atmosphere to ensure every customer received exceptional service
- Use communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
Education
GED - medical Terminology, foundations of healthcare, anatomy and physiology
Bentonville West High School
CentertonSkills
- Customer service skills
- Teamwork
- Manager skill
- Ability to work in fast paced work environment
- Attention to detail
- Multitasking
- Time management
- Leadership skills
- Ability to accept criticism
- Decision making
- Problem-solving skills
Timeline
911 Telecommunicator III
Bentonville Police Department
01.2023 - Current
Assistant manager
platos cloest
05.2022 - Current
GED - medical Terminology, foundations of healthcare, anatomy and physiology
Bentonville West High School
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