Holly Tinnell
Beebe
Summary
Experienced administrative and customer service professional specializing in healthcare and operations support. Expertise includes managing front-office operations, coordinating documentation, and leading teams. Skilled in scheduling, billing, compliance documentation, and workflow improvement. Familiar with Avimark, Microsoft Office, and various database systems.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Advanced Medical Support Assistant
VA
San Diego
09.2025 - 01.2026
- Validate and reconcile authorization and service data across systems.
- Tracked and closed cases using spreadsheets and databases to ensure timely resolution.
- Requested and collected external documentation for project compliance.
- Reviewed records for accuracy; escalated issues when identified.
- Maintained audit-ready documentation to meet compliance standards and facilitate reviews.
- Resolve data discrepancies and improve workflows.
- Collaborated with teams to streamline operations and enhance service delivery.
Receptionist
Highlands Ranch Animal Hospital
San Diego
09.2024 - 07.2025
- Managed front desk operations, enhancing client intake, scheduling, and billing processes.
- Educate clients on preventative care and pet health services.
- Oversaw financial transactions and conducted end-of-day reporting to ensure accuracy.
- Maintain patient records, vaccination logs, and handle medical documentation.
- Fostered positive client relationships, contributing to repeat visits and high satisfaction rates.
- Coordinate with veterinary staff to optimize workflow and care delivery.
Manager
Southwest Exchange Pooch Parlor
Yuma
10.2023 - 07.2024
- Managed HR functions including recruiting, onboarding, training, payroll, and policy enforcement.
- Supervised front office, boarding and grooming staff; managed daily operations and scheduling.
- Acted as liaison between ownership and staff, resolving conflicts and promoting a positive culture.
- Led marketing initiatives, social media campaigns, and customer outreach to boost visibility.
- Optimized inventory and medication administration systems to enhance operational efficiency.
- Ensured reservations for pet boarding and doggie day camp complied with established policies and procedures.
- Ensured that all pets within the hotel are taken to and from the Vet and responsible for reporting when a sick/injured pet is identified within the store.
- Promoted a hygienic environment by adhering to facility cleanliness protocols.
Dog Grooming Salon Manager
Uptown Pet Spa
Yuma
03.2023 - 10.2023
- Coordinated appointments, staff schedules, and client records to optimize workflow and enhance client satisfaction.
- Ensured compliance with safety and hygiene standards.
- Developed and implemented social media campaigns and customer engagement strategies to increase service awareness and client loyalty.
- Performed pet care responsibilities including feeding, administering medication, and ensuring proper restraint to maintain animal well-being and client trust.
Lead Customer Service Representative
Anza Animal Clinic
Westlake Village
12.2021 - 12.2022
- Resolved complex billing issues, addressed client concerns, and managed pharmacy requests to enhance customer satisfaction.
- Led customer service team; facilitated meetings to identify and implement process improvements.
- Trained staff on Avimark software, enhancing accuracy and efficiency in recordkeeping.
Veterinary Assistant/Receptionist
East Ventura Animal Hospital
Ventura
07.2020 - 10.2021
- Supported veterinarians in animal care, diagnostics, and procedures to ensure quality treatment.
- Provided clients with information on treatments and medication administration to enhance compliance.
- Coordinated front desk operations, appointment scheduling, and maintenance of medical records.
District Manager
Green Country Developments
Oxnard
06.2014 - 06.2017
- Coordinated driver schedules to optimize order flow and ensure timely deliveries.
- Managed inventory levels, placed orders, and tracked stock to ensure operational readiness.
- Delivered proactive customer service by anticipating client preferences to streamline ordering and delivery experience.
- Facilitated knowledge-sharing sessions to enhance product familiarity and elevate service quality.
- Oversaw employee lifecycle, including hiring, onboarding, and terminations; conducted in-depth interviews to ensure strong candidate alignment with role and company culture.
- Performed cross-referencing of inventory, payment methods, and receipts to ensure accuracy and prevent discrepancies.
- Conducted quality control checks in call center to uphold high customer satisfaction levels.
Dog Groomer
CC & Idas
Camarillo
06.2011 - 08.2014
- Groomed and bathed cats and dogs according to owner preferences and coat types, enhancing pet appearance and hygiene.
- Administered medications to pets while monitoring behavioral and health changes, ensuring timely interventions when necessary.
- Supervised pets in daycare, ensuring safety and well-being through regular monitoring and engagement.
- Scheduled appointments and completed confirmations.
- Maintain cleanliness of facility.
Education
Real Estate (Certificate of Completion) - Real Estate Principles, Real Estate Practice, Real Estate Legal Aspects
Kaplan online
Remote05-2025
Court Reporting (Associate's degree) -
Hardeman School of Court Reporting and Captioning
Remote04-2023
Diploma -
Pacifica High School
Oxnard, CA06.2011
Skills
- Client management
- Risk management
- Quality oversight
- Workflow optimization
- Process improvement
- Data-driven decisions
- Business development
- Team leadership
- Conflict resolution
Certification
- Dog Grooming Certificate, Present
- Driver's License, Present
Languages
English
Timeline
Advanced Medical Support Assistant
VA
09.2025 - 01.2026
Receptionist
Highlands Ranch Animal Hospital
09.2024 - 07.2025
Manager
Southwest Exchange Pooch Parlor
10.2023 - 07.2024
Dog Grooming Salon Manager
Uptown Pet Spa
03.2023 - 10.2023
Lead Customer Service Representative
Anza Animal Clinic
12.2021 - 12.2022
Veterinary Assistant/Receptionist
East Ventura Animal Hospital
07.2020 - 10.2021
District Manager
Green Country Developments
06.2014 - 06.2017
Dog Groomer
CC & Idas
06.2011 - 08.2014
Real Estate (Certificate of Completion) - Real Estate Principles, Real Estate Practice, Real Estate Legal Aspects
Kaplan online
Court Reporting (Associate's degree) -
Hardeman School of Court Reporting and Captioning
Diploma -
Pacifica High School