Hope Whitten
Little Rock
Summary
Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.
Experienced leadership professional prepared to guide teams effectively. Strong focus on collaboration and achieving results, ensuring adaptability with changing needs. Proficient in project management, conflict resolution, and strategic planning. Reliable and flexible, fostering cohesive and productive team environment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Team Lead
Summit Utilities
09.2023 - Current
- Answering inbound calls for billing questions, payment arrangements, completing reconnection or new service orders. Escalating calls for emergency calls. De-escalating calls.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed training materials for staff, enhancing knowledge retention and service quality.
Loan signing agent
Self Employed
04.2020 - Current
- Completing closings for refinancing and new home loans.
Customer Service Representative
Arvest Bank
04.2022 - 09.2023
- Answering inbound calls for payments, insurance and taxes. Responded to customers request via phone and email. Answering escalated calls to resolve customer complaints and issues.
Property Manager
Wilhoit Properties, Inc.
05.2019 - 09.2020
- Tenant screening, handling tenants complaints, enforcing evictions, managing vacating tenants, marketing the property, supervising employees, and managing budgets.
Office Assistant
Wilhoit Properties, Inc.
03.2019 - 05.2019
- Answering calls and assisting with applications and showing of the property
Police Dispatcher
Arkansas Department of Transportation
11.2016 - 02.2019
- Answering officers calls for getting background checks and checking for warrants
Chief Court Clerk
City Of Dermott
07.2011 - 11.2016
- Prepare the court docket
- Maintain journal and bank reconciliations monthly
- Process Civil and Small Claims cases.
- Enter tickets into virtual justice
- Prepare orders and affidavits to submit to the judge.
Tech Support Rep
Verizon
09.2007 - 10.2010
- Approach and greet new and existing customers
- Maintain control of customer queue
- Helping customer with defective phones or fixing the phones
- Assess customer situation to determine type of service they need
Education
Criminal Justice
University of Arkansas at Pine Bluff
01-2000
High School Diploma - undefined
Dermott High School
01-1997
Skills
- Resolving Issues
- Phone Etiquette
- Receptionist Duties
- Communication
- Skilled Multi-tasker
- Oral Communication
- Problem Solving
- Courts
- Microsoft Office
- Customer Service
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Diversity and inclusion
Certification
- ACIC
- Arkansas District Court Association
- Notary Public - State of Arkansas Issued Sep 2011 - Expires Sep 2031 12383947
Timeline
Team Lead
Summit Utilities
09.2023 - Current
Customer Service Representative
Arvest Bank
04.2022 - 09.2023
Loan signing agent
Self Employed
04.2020 - Current
Property Manager
Wilhoit Properties, Inc.
05.2019 - 09.2020
Office Assistant
Wilhoit Properties, Inc.
03.2019 - 05.2019
Police Dispatcher
Arkansas Department of Transportation
11.2016 - 02.2019
Chief Court Clerk
City Of Dermott
07.2011 - 11.2016
Tech Support Rep
Verizon
09.2007 - 10.2010
High School Diploma - undefined
Dermott High School
Criminal Justice
University of Arkansas at Pine Bluff