Hannah O’Neal
Little Rock
Summary
Reliable and enthusiastic with experience in customer service areas. Skilled in customer engagement, problem resolution and various software operation. Known for remaining poised and calm in busy environments.
Overview
11
11
years of professional experience
Work History
Personal Trainer
10Fitness
11.2018 - 12.2022
- Led, instructed, and motivated individuals during cardiovascular exercise, strength training and stretching activities
- Communicated with clients to determine goals and performed client assessments
- Offered clients educational information and materials to help with preventive care, nutrition, body mechanics, fitness, stress management and ergonomics
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results
- Created weight training programs, set up equipment and provided detailed instructions
- Influenced client purchases and membership renewals with friendly demeanor and in-depth understanding fitness goals
- Implemented continuous improvements for scheduling procedures across multiple client calendars and fitness plans
- Developed orthopedic exercise rehabilitation plans to help clients safely transition to pre-injury fitness programs and reduce re-injury
Personal Trainer
Healthworks Fitness Center
04.2016 - 03.2018
- Created weight training programs, set up equipment and provided detailed instructions
- Encouraged clients to engage in group fitness classes and other gym activities to meet fitness goals
- Maintained detailed personal training records and updated client progress after each session
- Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities
- Communicated with clients to determine goals and performed client assessments
Store Manager/Buyer's Assistant
KaiSra Boutique
05.2012 - 03.2018
- Researched competitors and sourced new vendors
- Documented purchasing activities, inventory reports and department records
- Organized inventory for multiple locations and diversified product selections
- Designed and constructed visually appealing displays to attract additional customers
- Cultivated loyal customer base by providing excellent customer service
- Responded to customer service issues and worked with parties to effectively communicate and resolve
- Wore clothing to represent brand and aesthetic of boutique
- Trained staff to have extensive product knowledge and upselling skills
- Developed and implemented strategic social media marketing plans
- Utilized Twitter and Facebook to promote products, services, and content
- Oversaw special promotional events to drive positive media coverage, boost revenue and enhance sales
Education
Associate of Arts -
South Arkansas Community College
El Dorado, ARHigh School Diploma -
El Dorado High School
El Dorado, AR01.2008
Skills
- Human anatomy understanding
- Leadership skills
- Recordkeeping
- Calendar coordination
- Customer relations understanding
- Personable
Timeline
Personal Trainer
10Fitness
11.2018 - 12.2022
Personal Trainer
Healthworks Fitness Center
04.2016 - 03.2018
Store Manager/Buyer's Assistant
KaiSra Boutique
05.2012 - 03.2018
High School Diploma -
El Dorado High School
Associate of Arts -
South Arkansas Community College
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