Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hunter Fields

Conway,AR

Summary

Skilled Technician with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction. Excellent knowledge of Windows based systems, backup retention and managing antivirus.

Overview

8
8
years of professional experience

Work History

Camera Technician

City Of North Little Rock
03.2024 - Current
  • Improved camera performance by conducting regular maintenance and troubleshooting tasks.
  • Enhanced production quality with meticulous attention to detail in camera setup and calibration.
  • Supported team efficiency by maintaining organized inventory of camera equipment and accessories.
  • Ensured optimal visual results, adjusting camera settings for various lighting conditions and environments.
  • Configured wide spread camera network across the entire City infrastructure.

Network Administrator

City Of North Little Rock
07.2022 - 03.2024
  • Reduced downtime with proactive identification and resolution of IT issues.
  • Managed business wide camera system Ocularis. Installed, updated and repaired city cameras.
  • Managed Access Control through DNAFusion, administrating all user access cards.

Help Desk Technician

City Of North Little Rock
08.2020 - 07.2022
  • Configured hardware, devices and software to set up work stations for employees.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Installed, modified and repaired software and hardware to resolve technical issues.
  • Enhanced customer satisfaction by resolving technical issues in a timely and efficient manner.

Systems Administrator

Business Network Solutions
05.2019 - 08.2020
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Managed backup solutions for all clients with different software, including Storage Craft, Veeam and Datto.
  • Managed Active Directory by creating user accounts, Exchange mailboxes and security groups.
  • Managed Antivirus for all clients, deployments, updates and taking corrective actions accordingly.
  • Installed and managed clients network and wireless systems.
  • Input all client information for tickets and configurations into ConnectWise for future use and documentation.

Help Desk Technician

Business Network Solutions
07.2017 - 05.2019
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Installed, modified and repaired software and hardware to resolve technical issues.

Customer Support Associate

Staples
08.2016 - 07.2017
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Answered product and service questions, suggesting other offerings to attract potential customers.

Education

High School Diploma -

Calico Rock High School
Calico Rock
08.2016

Skills

  • System Administration
  • Issue Resolution
  • Ticket management
  • Remote System Analysis
  • Hardware Repair
  • IT Documentation

Timeline

Camera Technician

City Of North Little Rock
03.2024 - Current

Network Administrator

City Of North Little Rock
07.2022 - 03.2024

Help Desk Technician

City Of North Little Rock
08.2020 - 07.2022

Systems Administrator

Business Network Solutions
05.2019 - 08.2020

Help Desk Technician

Business Network Solutions
07.2017 - 05.2019

Customer Support Associate

Staples
08.2016 - 07.2017

High School Diploma -

Calico Rock High School

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Hunter Fields