Responsible, dynamic, and creative individual who adapts easily to different environments and excels in team settings under pressure. Proactive problem-solver focused on achieving company goals. Organized, dependable, and skilled at managing multiple priorities. Empathetic, enthusiastic, detail-oriented, and bilingual with excellent communication skills.
Hi, I’m
Ianina Acastello
Buenos Aires, Argentina
Summary
Overview
13
years of professional experience
2
Languages
Work History
Argentina Department Of Transportation
Supervisor - Assistant
07.2016 - 09.2021
Job overview
- Management and handling of funds for Building and Vehicle Maintenance areas.
- Solved administrative problems and prepared reports for top management.
- Managed schedules and travel arrangements for senior officials.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows. - Created online customer service request system to improve flow and resolution of issues professionally.
- Supervised administrative staff and managed vital documentation.
Worked closely with management to provide effective assistance for specific aspects of the Department's operations.
La Fábrica Del Taco
Assistant - Administration and Support Coord.
12.2013 - 12.2014
Job overview
- Comprehensive handling of documentation and procedures, including payments to suppliers.
- Provided telephone and in-person customer service, ensuring excellent service experiences.
- Controlled and optimized inventory, ensuring efficient resource management.
- Registered and assisted in personnel management, facilitating smooth restaurant operations..
Assist Card
Sr. Coordinator - Supervisor
01.2010 - 02.2013
Job overview
- Coordinated the referral, dispatch, and allocation of medical resources to travelers abroad, ensuring an efficient and timely response based on the patient's health condition. Managed approximately 15 to 30 assistance cases a day.
- Translated and managed medical reports in English, acting as a bilingual interpreter (Spanish-English), facilitating communication between patients and medical institutions.
- Conducted audits and thorough follow-ups of simple, complex, and VIP cases, including hospitalizations, transfers, and medical repatriations, ensuring high medical and administrative standards.
- Supervised cases and guided junior coordinators, providing continuous training and support in managing medical assistance cases.
- Managed international medical assistance cases in multiple regions, including Argentina, Asia, Oceania, Europe, and especially the USA, offering a global and diversified perspective.
- Prepared detailed reports and summaries for Senior Management, supporting strategic decision-making.
Stop In Buenos Aires
Agent - Supervisor
10.2008 - 01.2010
Job overview
- Coordinated Check-In/Check-Out processes, ensuring a smooth transition for guests.
- Provided personalized and telephone attention, offering information about properties, rates, and services.
- Supervised a team of agents, implementing procedures for optimal property control and maintenance.
- Negotiated with owners and clients to achieve fair and satisfactory agreements.
- Managed and followed up on reservations, rental contracts, and payments, ensuring accuracy and compliance with terms.
Education
Universidad Siglo XXICiudad Autónoma De Buenos Aires
Bachelor's Degree Enviromental Management from (incomplete)
08.2017
University Overview
Instituto Nicolás AvellanedaAvellaneda, Buenos Aires.
High School Diploma
12.2005
University Overview
Skills
- Training and mentoring
- Goal and detail-Oriented
- Staff Management and supervision
- Employee Motivation
- Complex Problem-Solving
- Logistics Coordination
- Computer Skills (Microsoft Office package, Google Workspace, Acrobat, Canva, Zoom)
- Data Entry
- Verbal communication
- Strong research skills
- Creative Writing
Languages
Spanish
Native language
English
Proficient
C2
Courses
Courses
Typing - La Asunción Institute
English Accent Neutralization Training Program - Teleperformance
Google Workspace Workshop - Cinco Valijas
Time Management Workshop - Cinco Valijas
Professional Training in Virtual Assistance - Cinco Valijas
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteImportant To Me
Work from home optionWork-life balanceCareer advancementFlexible work hoursPersonal development programsCompany CulturePaid sick leaveHealthcare benefitsQuote
Don't be afraid to give up the good to go for the great.
Software
Microsoft Office
Google Workspace
Social Media Management
Canva
Zoom
Interests
Interpreting and translating
Creative writing
Reading
Exploring Nature and Traveling
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- Certified Virtual Assistant- 2024
Timeline
Supervisor - Assistant
Argentina Department Of Transportation
07.2016 - 09.2021
Assistant - Administration and Support Coord.
La Fábrica Del Taco
12.2013 - 12.2014
Sr. Coordinator - Supervisor
Assist Card
01.2010 - 02.2013
Agent - Supervisor
Stop In Buenos Aires
10.2008 - 01.2010
Universidad Siglo XXI
Bachelor's Degree Enviromental Management from (incomplete)
Instituto Nicolás Avellaneda
High School Diploma
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