Iara Benigno
Summary
Operations Specialist bringing 3 years of expertise in Customer Support for insurance sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in CRM, Salesforce and AS400.
Overview
13
13
years of professional experience
Work History
Customer Support-Back Office
Zurich Insurance Group Argentina
09.2015 - Current
- Provides customer service and support via email and chat, resolving queries and issues efficiently and professionally.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Strengthened customer loyalty by providing personalized solutions that addressed their unique needs.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Optimized operational efficiency by redesigning workflow processes.
Customer Service Operator
Aegis
06.2012 - 08.2015
- Assisted in training new hires on company policies, procedures, and best practices for exceptional customer service delivery.
- Managed challenging callers while adhering to company guidelines for respectful communication.
- Implemented feedback from management to continually refine customer service skills and techniques.
- Navigated complex software systems to efficiently access and update customer information during calls.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
No Degree - Customer Experience
Coderhouse
Buenos Aires06-2024
Skills
- Microsoft office
- Analytical thinking
- MS Excel
- Time management
- Attention to detail
- Documentation and reporting
- Information gathering
- Issue identification
Languages
Spanish
Native language
English
Intermediate
B1
Chinese (Mandarin)
Beginner
A1
Portuguese
Elementary
A2
Timeline
Customer Support-Back Office
Zurich Insurance Group Argentina
09.2015 - Current
Customer Service Operator
Aegis
06.2012 - 08.2015
No Degree - Customer Experience
Coderhouse
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