Ignacio Passarell
Customer Experience / Tech Specialist
Córdoba
Summary
Expert customer service and technical professional with extensive expertise in optimizing workflows and enhancing operational efficiency. A strong commitment to delivering exceptional customer experiences drives the ability to identify and implement solutions that meet client needs.
Proven track record of fostering positive relationships and collaborating effectively across teams to achieve organizational goals.
Passionate about improving customer experience to contribute to a customer-centric environment prioritizing satisfaction, efficiency and success.
Overview
14
14
years of professional experience
2
2
Certifications
6
6
Languages
Work History
Customer Experience Specialist / Customer Support
OneClick Store Argentina / Apple Premium Reseller
01.2019 - Current
- - Advise the client as an official representative of Apple to maintain the brand's international standards.
- - Provide technical support and solutions, focusing on efficiency and brand loyalty building.
- - Maintain the standard of customer loyalty and follow-up procedures.
- Communicated regularly with management to provide updates on overall team performance, customer feedback trends, and suggestions for ongoing improvements within the department.
- Participated in cross-functional teams to address complex problems, improving overall customer experience strategy.
- Documented customer interactions in internal database to maintain customer service history details.
Representante del servicio de atención al cliente
Piscinas del Sur
02.2012 - 09.2017
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Education
High School Diploma -
IPEM N 205 Juan José Paso
Cordoba, Argentina 05.2001 -
Skills
CRM software
Experience optimization
Analytical thinking
Computer skills
Customer service excellence
MS office
Data entry
Excellent communication
Certification
ACMT - Macbook Service Certification
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
ACMT - Macbook Service Certification
07-2019
ACIT - iPhone Service Certification
07-2019
Customer Experience Specialist / Customer Support
OneClick Store Argentina / Apple Premium Reseller
01.2019 - Current
Representante del servicio de atención al cliente
Piscinas del Sur
02.2012 - 09.2017
High School Diploma -
IPEM N 205 Juan José Paso
05.2001 -