Veda Townes
Cleveland
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
9
9
years of professional experience
Work History
Assistant Manager Retail
Journeys
Beachwood, OH
01.2025 - Current
- Supervised daily operations, ensuring optimal team performance and customer satisfaction.
- Trained and mentored staff, enhancing skills and fostering a collaborative environment.
- Implemented inventory management practices, improving stock accuracy and minimizing shrinkage.
- Developed visual merchandising strategies, increasing store appeal and driving foot traffic.
Server
Agave and Rye
03.2024 - 01.2025
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed food and beverage orders efficiently, maintaining accuracy and speed during peak hours.
- Collaborated with kitchen staff to streamline order fulfillment, enhancing overall operational efficiency.
Assistant Manager
Euphoria
Cleveland, OH
07.2023 - 11.2023
- Led team in executing daily operational strategies to enhance customer satisfaction.
- Developed training programs for new staff, improving onboarding efficiency and knowledge retention.
- Streamlined inventory management processes using advanced software tools, reducing discrepancies.
- Coordinated between departments to optimize workflow and ensure timely project completion.
Table Games Dealer
JACK Entertainment
Cleveland, OH
09.2022 - 11.2023
- Dealt various table games, ensuring compliance with gaming regulations and house rules.
- Managed cash transactions efficiently, maintaining accuracy in chip distribution and payouts.
- Provided exceptional customer service, fostering a welcoming environment for players.
Sales Manager
Nordstrom
Beachwood, OH
06.2019 - 08.2022
Assistant Manager Retail
Family Dollar
Cleveland Heights, OH
05.2017 - 06.2019
Education
Associate's degree - Psychology
Morgan State University
Baltimore, MD05.2021
High school diploma - undefined
Shaker Hts High School
Shaker Heights, OH06.2017
Skills
- Shift management
- Customer service/ relations
- Workload management
- Staff management
- Conflict resolution
- Retail operations
- Business administration
- Team leadership
- Problem-solving
Timeline
Assistant Manager Retail
Journeys
01.2025 - Current
Server
Agave and Rye
03.2024 - 01.2025
Assistant Manager
Euphoria
07.2023 - 11.2023
Table Games Dealer
JACK Entertainment
09.2022 - 11.2023
Sales Manager
Nordstrom
06.2019 - 08.2022
Assistant Manager Retail
Family Dollar
05.2017 - 06.2019
High school diploma - undefined
Shaker Hts High School
Associate's degree - Psychology
Morgan State University
Additional Information
I love to work with people and get things done. I goof around but at the same time I get down to business. I was taught how to keep a smile in my face and one in my voice as well.