Ingri Ojeda Escobar
Dardanelle
Summary
Professional packer with proven skills in packaging, quality control, and inventory management. Strong focus on team collaboration and adapting to changing needs. Reliable and results-driven, ensuring efficiency and precision in every task. Known for effective communication and problem-solving abilities in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Line Packer
Tyson Foods
07.2021 - 02.2023
- Ensured adherence to company policies and industry regulations throughout all stages of the packing process.
- Adhered to safety protocols while operating machinery, contributing to a safe and efficient working environment for all team members.
- Exceeded daily packing targets through diligent work ethic and focus on time management skills.
- Assisted in training new employees on proper packing procedures, promoting a consistent level of work quality across the team.
- Maintained high quality standards with meticulous attention to detail, ensuring accurate order fulfillment for customer satisfaction.
- Developed expertise in various product lines, enabling swift adaptation to changing customer demands or production requirements.
- Inspected items for defects and damage.
- Counted items to verify accuracy of orders.
- Placed items into bags, boxes or other containers.
- Sealed containers and packages with glue, tape or other materials.
- Re-packaged damaged or incorrectly packaged items.
- Weighed packaged items to calculate total weight.
Customer Service Representative
Asurion Insurance Services
10.2019 - 03.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Participated in training programs to enhance product knowledge and customer service skills.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Investigated and resolved customer inquiries and complaints quickly.
Certified Nursing Assistant
Stella Manor Nursing and Rehab
06.2018 - 11.2018
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Supported patients with personal care tasks to preserve dignity and promote independence.
- Maintained clean and safe environment, reducing risk of infections and promoting health.
Crew Team Member
McDonald's
05.2014 - 03.2016
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
- Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Resolved customer complaints quickly and professionally, ensuring repeat patronage.
- Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.
- Used proper techniques to prepare food and ingredients.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Assisted fellow crew members during peak hours, ensuring smooth operations without compromising quality standards.
- Completed transactions accurately while maintaining superior cash handling skills and following security protocols.
- Became familiar with products to answer questions and make suggestions.
- Contributed to the achievement of company targets through consistent delivery of high-quality service.
Education
High School Diploma -
Dardanelle High School
Dardanelle, AR06-2016
Skills
- Order picking
- Workplace cleanliness
- Warehouse operations
- Safety procedures
- Assembly line experience
- Efficient packaging
- Willingness to learn
- Teamwork and collaboration
- Problem-solving
- Work well under pressure
- Flexible and adaptable
- Problem-solving abilities
- Multitasking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Line Packer
Tyson Foods
07.2021 - 02.2023
Customer Service Representative
Asurion Insurance Services
10.2019 - 03.2020
Certified Nursing Assistant
Stella Manor Nursing and Rehab
06.2018 - 11.2018
Crew Team Member
McDonald's
05.2014 - 03.2016
High School Diploma -
Dardanelle High School
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