Isabel Gomez
Fayetteville,AR
Summary
Dynamic customer service professional with a strong work ethic and proven success at Sam's Club. Recognized for enhancing customer satisfaction and retention through effective issue resolution and operational best practices. Bilingual in Spanish, adept at fostering positive relationships and optimizing workflows to drive team productivity.
Overview
6
6
years of professional experience
Work History
Frontline Member Associate
Sam's Club
05.2020 - Current
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Exceeded service objectives by applying proven customer service and sales best practices.
- Offered basic technical support for clients on wide range of company products.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Member Services Team Lead
Sam's Club
02.2022 - 12.2022
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified customer identification and documentation for compliant transactions.
- Increased efficiency and team productivity by promoting operational best practices.
Preschool Teacher's Assistant
His House Preschool
08.2019 - 04.2020
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Prepared for lessons by gathering educational materials and setting up equipment.
- Communicated with parents to inform about child's progress and classroom behavior.
Education
High School Diploma -
Fayetteville High School
Fayetteville, AR05-2018
Skills
- Strong work ethic
- Product sales
- Goal oriented
- Service recommendations
- Issue resolution
- Customer service
- Financial transactions
- Workflow optimization
- Spanish language proficiency
- Time management abilities
Languages
Spanish
Native or Bilingual
Timeline
Member Services Team Lead
Sam's Club
02.2022 - 12.2022
Frontline Member Associate
Sam's Club
05.2020 - Current
Preschool Teacher's Assistant
His House Preschool
08.2019 - 04.2020
High School Diploma -
Fayetteville High School
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