Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Isander Plaza

Fayetteville

Summary

Residential care professional with a strong foundation in providing support and guidance to individuals in need. Demonstrated expertise in crisis intervention, conflict resolution, and behavior management, resulting in a proven track record of fostering positive outcomes. Highly valued as a team player, known for adaptability, reliability, and a results-driven approach that aligns with organizational goals. Proficient in active listening, empathy, and maintaining a safe and nurturing environment.

Overview

5
5
years of professional experience

Work History

Residential Counselor

Hope House Addiction Services
06.2022 - Current
  • Maintain professional boundaries with patients and families through active communication and education.
  • Provide crisis intervention and trauma-informed care with de-escalation techniques.
  • Support patients with treatment plans, one to one therapy, and assist and coach patients to attain their goals.
  • Facilitate group therapy sessions daily.
  • Maintain accurate patient records by taking DAP notes and patient assessments.

Medication Coordinator

Hope House Addiction Services
06.2021 - Current
  • Ensure patients receive proper medication on time and as prescribed.
  • Serve as a liaison between the pharmacy and the patient, as well as communicate with physicians.
  • Request patient's information and/or refills and establish a relationship with healthcare providers while providing stellar customer service.
  • Ensure the medication is properly logged in the patient file.
  • Communicate regularly with patients to ensure they are not having any issues with their medication.
  • Provide support and at times assist with deescalating situations of frustration.
  • Ensure patient and staff safety by actively listening and reporting any potential red flag that is noted.
  • Ensure intake sessions were done properly and thoroughly.

Recovery Specialist

Hope House Addiction Services
12.2019 - 06.2021
  • Make sure the house was safe and free of any type of illicit substances.
  • Ensure the rules of the program were followed while utilizing empathy with every patient.
  • Offering support and helping coach patients when they have an issue.
  • Assisted patients in completing necessary paperwork and housing applications and sending those applications to the proper places.
  • Assisted Spanish speaking clients with translation of documents and privileged conversations.

Education

Associate of Science - Licensed Drug And Alcohol Counselor

University of Massachusetts, Boston
Boston, MA
08-2021

Skills

  • Residential treatment plans
  • Trauma-informed counseling
  • Crisis prevention intervention
  • De-escalation techniques
  • Client advocacy
  • Boundaries establishment
  • Self Motivated and Driven
  • Exceptional Problem Solving Skills
  • Bilingual-Fluent in Spanish and English

Accomplishments

    Served on Hope House Boston Board of Directors from 2024-2025

Timeline

Residential Counselor

Hope House Addiction Services
06.2022 - Current

Medication Coordinator

Hope House Addiction Services
06.2021 - Current

Recovery Specialist

Hope House Addiction Services
12.2019 - 06.2021

Associate of Science - Licensed Drug And Alcohol Counselor

University of Massachusetts, Boston

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Isander Plaza