Ivon Perez
Brookland
Summary
I was a dedicated Collector accurate in processing payments and efficient in completing daily tasks in fast-paced environments. Followed compliant requirements and payment schedules.
I am Bilingual, fluent (English and Spanish) speaker.
I also have experience in the medical field, as a patient service coordinator. By supporting patient medical needs by verifying insurance, resolving claim issues, scheduling appointments and organizing documents. Advanced abilities in healthcare billing and scheduling software.
Overview
4
4
years of professional experience
Work History
Patient Account Representative
St. Bernard's Medical Center
12.2021 - 01.2023
- Collaborated with relevant parties to resolve billing issues, insurance claims and patient payments.
- Reviewed flagged items daily and resolved issues.
- Processed refunds, disbursements and payments.
- Contacted insurance companies to check status of claim payments.
- Answered customer questions regarding account discrepancies or problems.
- Submitted electronic bills following facility and legal compliance standards.
- Responded to customer inquiries and provided detailed account information.
Patient Service Representative
Nea Baptist Clinic
07.2021 - 11.2021
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Documented and managed patient information in computer system.
- Ran credit card batches and balanced deposits on daily basis.
- Checked daily doctor schedules and verified insurance.
- Scheduled patient appointment and procedures.
- Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
Collector
Professional Credit Management
01.2020 - 12.2020
- Followed fair debt practices and regulatory guidelines when managing collections process.
- Reached out to customer to pursue payments, remind of obligations and discuss default procedures.
- Created repayment plans based on account holders' financial status and repayment abilities.
- Reviewed accounts to determine payment plan compliance.
- Processed payments over phone and set up recurring drafts.
- Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
- Met demands of busy collections group by performing high volume of daily calls.
Cashier
Loves Travel Stop
04.2019 - 12.2019
- Learned roles of other departments to provide coverage and keep store operational.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Operated cash register, collected payments and provided accurate change.
- Welcomed customers, offering assistance to help find necessary store items.
Education
High School Diploma -
ASU Newport
Jonesboro, AR05.2021
Skills
- Fluent in English and Spanish
- Account management
- Multitasking
- Billing and collections best practices
- Collections regulatory guidelines
- Medical billing
- Recording histories
- Appointment confirmation
- Patient interviewing skills
- Medical filing
- Office administration
- Scheduling appointments
- Organization
- Insurance Verification
- Insurance billing
- Bill processing
- Adjustment posting
- Call center experience
- Patient confidentiality
Timeline
Patient Account Representative
St. Bernard's Medical Center
12.2021 - 01.2023
Patient Service Representative
Nea Baptist Clinic
07.2021 - 11.2021
Collector
Professional Credit Management
01.2020 - 12.2020
Cashier
Loves Travel Stop
04.2019 - 12.2019
High School Diploma -
ASU Newport
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