Ivonne Sánchez

Manage client communications and ensure quick responses to inquiries

• Schedule and facilitate meetings between clients and attorneys
• Conduct thorough onboarding sessions for new clients
• Serve as an interpreter during client meetings, leveraging fluency in Spanish
• Review and handle legal correspondence and documentation
• Track client payments and maintain organized records
• Provide detailed updates to clients regarding case progress and developments
• Managing intake processes for new clients, including sending contracts and invoices

• Supervise and coordinate customer service team activities to ensure customer satisfaction
• Train and develop staff to improve performance and efficiency
• Resolve complex customer issues and handle delicate situations professionally
• Collaborate with other departments to ensure effective communication and a great customer experience
• Achieved high customer retention rates through consistent follow-up and proactive communication.

• Represent Travelpass Group as a sales agent, providing accurate and persuasive information about products and services
• Effectively handle customer inquiries and close successful sales
• Utilize bilingual skills to communicate with English and Spanish-speaking customers
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.

• Create creative and customized graphic designs for a variety of clients
• Work closely with clients to understand their needs and visions
• Manage design projects from conception to final delivery, meeting established deadlines

• Provide high-quality customer service in a busy restaurant environment
• Efficiently manage multiple tasks such as taking orders, serving food and beverages, and maintaining cleanliness of the work area
• Work as a team to ensure a positive experience for customers