Ivory Shields
Dover
Summary
Dynamic Dispatcher with proven expertise at 911, excelling in high-pressure environments. Demonstrated exceptional decision-making and active listening skills while coordinating emergency responses. Adept at utilizing CAD systems for efficient data entry and resource allocation, ensuring timely assistance and clear communication during critical incidents. Committed to delivering outstanding customer service under stress.
Overview
1
1
year of professional experience
Work History
Dispatcher
911
10.2025 - Current
- Managed incoming emergency calls, prioritizing based on urgency and nature of incidents
- Coordinated with first responders to ensure timely dispatch and resource allocation
- Utilized CAD systems to track and log response activities efficiently
- Monitored radio communications for real-time updates from field personnel
- Provided accurate information to callers, ensuring clear communication during emergencies
Day Care Assistant
Dillions
05.2025 - 08.2025
- Supported daily activities, fostering a safe and engaging environment for children.
- Assisted in implementing educational programs, enhancing children's learning experiences.
- Communicated effectively with parents about child development and daily updates.
- Maintained cleanliness and organization of play areas, promoting hygiene and safety standards.
Education
High School Diploma -
Beebe High School
Beebe, ARSkills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Stress tolerance
- Time management
- Problem-solving
- Filling and Organizing paper work
- Scheduling and calendar management
Timeline
Dispatcher
911
10.2025 - Current
Day Care Assistant
Dillions
05.2025 - 08.2025
High School Diploma -
Beebe High School