Iyana Loney
Brooklyn
Summary
Results-oriented professional with ten years of experience in office management and customer service. Demonstrated ability to foster positive relationships with colleagues and clients, contributing to a collaborative work environment. Proven track record of maintaining an upbeat and proactive work ethic. Highly adaptable with a commitment to continuous learning and skill enhancement.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Administrative Office Manager
Breaking Ground
Brooklyn
11.2023 - Current
- Manage daily office operations to ensure smooth daily functions and efficient workflow
- Facilitate onboarding processes for new employees, ensuring compliance with company policies
- Oversee scheduling of meetings and appointments for executive staff and team members
- Plan and execute office events, in-office and offsite team gatherings, and employee celebrations
- Maintain office supplies inventory, ordering materials to support staff.
- Assist in budget management by tracking expenses and processing invoices accurately
- Facilitate communication between departments within the organization
- Maintain orderly and inviting shared workspaces
Barista
Bien Cuit
Brooklyn
06.2021 - Current
- Prepare high-quality coffee beverages following established recipes and standards
- Engage patrons with friendly service while efficiently fulfilling orders to enhance customer satisfaction
- Train new baristas on beverage preparation techniques and effective customer interaction to ensure consistent service quality
- Collaborate with team members to streamline workflow during peak hours, improving service speed and customer experience
Product Zone & Operations Specialist
Apple - Fifth Ave
New York
10.2022 - 01.2023
- Engaged customers utilizing Apple's steps of service to provide tailored solutions
- Facilitated creation of business accounts, introducing clients to Apple's services
- Maintained clean and organized stockroom and sales floor to enhance customer experience
- Collaborated with team members to uphold visual and brand standards in store merchandising
Barista/Supervisor
Grandlo Cafe
New York
10.2018 - 03.2020
- Trained new baristas on beverage preparation and customer service standards, ensuring consistent quality and customer satisfaction.
- Coordinated event catering and setups for local art shows and corporate events such as SoFar Sounds and Goldman Sachs holiday events
- Assisted with opening and closing duties, ensuring smooth daily operations through efficient register setup and accurate cash handling.
- Prepared and served high-quality coffee beverages and meals to customers.
Culinary Intern
The Door - A Center for Alternatives
New York
10.2018 - 02.2019
- Delivered customer service and supported efficient lunch and dinner service for over 150 patrons
- Ensured kitchen hygiene and upheld operational standards
- Completed five-week training program to enhance work readiness and customer service skills.
Receptionist - Student Staff
LIU Post
Brookville
09.2017 - 05.2018
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for faculty and staff using university systems.
- Updated daily log book with information about visitors entering the premises.
Receptionist
Network Agency
Brooklyn
01.2016 - 04.2016
- Greeted clients and visitors warmly upon arrival at the agency.
- Managed multi-line phone system, directing calls to appropriate staff members.
- Maintained organized filing system for client records and important documents.
Education
High School Diploma -
Brooklyn Theater Arts
Brooklyn, NY06-2016
Skills
- Office organization
- Budget management
- Leadership & Teamwork
- Clerical support
- Problem-Solving & Critical Thinking
- Flexibility
- Adaptability
- Creativity
- Conflict resolution
- Visual merchandising
Certification
- CPI - Nonviolent Crisis Intervention Training
- UX Academy Foundations
Timeline
Administrative Office Manager
Breaking Ground
11.2023 - Current
Product Zone & Operations Specialist
Apple - Fifth Ave
10.2022 - 01.2023
Barista
Bien Cuit
06.2021 - Current
Barista/Supervisor
Grandlo Cafe
10.2018 - 03.2020
Culinary Intern
The Door - A Center for Alternatives
10.2018 - 02.2019
Receptionist - Student Staff
LIU Post
09.2017 - 05.2018
Receptionist
Network Agency
01.2016 - 04.2016
High School Diploma -
Brooklyn Theater Arts